Ted Baker Return Policy: 28 Days, $10 Return Fee & Holiday Extension

This guide covers returns of orders placed on Ted Baker's US website. It's based on the US Shipping & Returns page, which describes online returns only; for anything bought another way, check with Ted Baker directly. Store details are on the Ted Baker page.

How long do you have to return Ted Baker orders?

You have 28 days from the date of purchase to return an item for a refund online ¹. If you can't get it back within the 28-day period, Ted Baker asks you to tell them within that timeframe ¹. Note that the clock starts on the purchase date, not the delivery date ¹.

How to start a return

1. Generate your return online through the Ted Baker returns portal ¹.
2. Pack the items with your Delivery Note ¹.
3. Send the parcel back. Ted Baker doesn't accept liability for items lost or damaged on the way back ¹, so keep your shipping receipt.

If your order shipped to a US territory, you return it at your own cost; Ted Baker strongly recommends a tracked service, because you're responsible for the parcel until it reaches the warehouse ¹.

What a return costs

Ted Baker deducts $10 from your refund to cover the cost of the return ¹. Shipping costs on the original order are non-refundable ¹. For context, standard US delivery costs $10.00 ¹, so if you paid for shipping and then return everything, you won't get that back either.

Condition rules

• Items must be unwashed and unworn, with all labels and tags still intact; Ted Baker won't accept them in any other condition ¹.
• Swimwear must still have its hygiene strip attached ¹.
• Items with a seal tag are accepted only if the seal tag is intact and undamaged ¹.
• Cosmetics, including makeup brushes, can be returned only if they're sealed and show no signs of use ¹.

What you can't return

For hygiene reasons, these goods are non-refundable ¹:

• Underwear
• Earrings
• Personal grooming products

Anything tailored or personalized to you can't be returned either ¹.

Refunds: method and timing

Refunds are made to your original payment method within 14 days of Ted Baker receiving the return ¹. Some payment providers may take up to 30 days to process the credit to your account ¹, so allow for both when you're waiting on your money.

Exchanges

Ted Baker doesn't currently accept exchanges online ¹. If you need a different size or color, return the order for a refund and place a new order for the replacement ¹. Because the $10 return deduction applies to returns ¹, a size swap effectively costs you that amount.

Holiday 2026 extended returns

Ted Baker has extended its window for the holiday season: online orders placed between 1st November 2026 and 21st December 2026 can be returned up to and including 31st January 2027 ¹. The usual terms still apply ¹. Items must be unused, in their original packaging and accompanied by proof of purchase, and returns must be received within the extended window ¹, so ship well before the end of January.

Quick tips

• Count 28 days from the purchase date, not from delivery ¹.
• Keep the Delivery Note; it goes in the box with your return ¹.
• Don't cut tags or remove swimwear hygiene strips until you're sure you're keeping the item ¹.
• Holiday gifts ordered from 1st November 2026 to 21st December 2026 have until 31st January 2027 ¹.
• Compare other stores' rules in our returns guides.