Rothy's Return Policy: 30 Days, Return Fees & Final Sale Rules

This guide is for US shoppers who bought Rothy's shoes or bags and want to send them back or swap a size. The answer depends mainly on three things: whether the item is still unworn with tags, whether it was final sale, and how you return it, because only one return method carries a fee.

How long is the Rothy's return window?

Rothy's accepts returns and exchanges within 30 days from the date your order is delivered ¹. The clock starts at delivery, not at the order date ¹.

What condition do items need to be in?

The item must be unworn and unwashed, with all tags attached ¹. Rothy's is explicit that worn, washed or altered merchandise will not be accepted ¹. Rothy's shoes are designed to be washable, but a pair you have already put through the wash no longer qualifies for a return ¹.

Ways to return and what each costs

You can return in any Rothy's store or start a return online with your order number, then pick the method that suits you ¹.

Whatever you choose, shipping fees you paid on the original order are not refunded ¹. If you use Happy Returns, Rothy's notes that Happy Returns will handle your information under its own privacy policy ¹.

What can't be returned?

Rothy's lists these exclusions and notes that others may apply ¹:

• Gift cards
• Gift-with-purchase items
• Items marked final sale
• Items bought under certain promotions

The Final Few collection is the main final-sale category: Final Few shoes, bags and accessories cannot be returned or exchanged ². Rothy's suggests checking its Fit Guide and size charts before buying those styles ².

Bought from a wholesale partner?

Rothy's and its wholesale partners do not take each other's returns. Products bought through a wholesale partner must go back to that partner, and items bought from Rothy's stores or rothys.com cannot be returned to any wholesale partner ¹.

How Rothy's refunds work

Rothy's processes any applicable refund after the returned products are received and inspected ¹. The returns page does not give a set number of days for refunds to arrive. If you return by mail for a refund, the $7.99 fee applies ¹.

Exchanging for a different size

For a size change, Rothy's tells you to return or exchange the item and place a new order in the correct size ¹. A mail-in exchange is free while a mail-in refund is not, which is worth weighing if you simply need a different size ¹.

What if your item isn't eligible for return?

Rothy's offers a resale route through Poshmark for items that can't be returned ¹. In the returns portal you enter your order number and zip code, land on an "Unavailable to Return" page, and use the Poshmark button to start a listing ¹.

Contacting Rothy's about a return

Rothy's support is available Monday to Friday from 5am to 9pm PT and Saturday and Sunday from 5am to 6pm PT ¹. You can call or text +1-415-737-6849, or use chat or email from the returns page ¹.

Quick tips

• Try shoes on indoors and keep every tag attached until you are sure, since worn or tagless pairs are refused ¹.
• Choose an exchange, Happy Returns or a store visit instead of a mail-in refund to avoid the $7.99 fee ¹.
• Check whether a style is part of Final Few before buying; those sales are final ².
• Send wholesale-partner purchases back to that partner, not to Rothy's ¹.

More return rules from other stores are collected on our returns policy hub, and all our Rothy's coverage is on the Rothy's store page.