World Market Return Policy: 30-⁠Day Window, No-Receipt Rules & Exceptions

This guide covers returns for things you bought at a World Market store, on WorldMarket.com, as a gift or through Instacart. What you get back depends on two things: where you bought the item and whether you can prove the purchase.

World Market return windows at a glance

Most items must come back in original condition, and the deadline is 30 days either way; what changes is when the clock starts ¹.

Returning with a receipt

With proof of purchase, returns are refunded in the original form of payment ¹. One exception: PayPal purchases made in a store are refunded in cash ¹. If you paid with a credit card or used your World Market Rewards account, the store may be able to look up your receipt electronically within 30 days of purchase ¹.

Returning without a receipt

If the store can't find your purchase, you get merchandise credit at the lowest selling price within the past 60 days, provided the item is in original condition and you return it within 30 days of purchase ¹. A valid government-issued ID may be required, and World Market may restrict excessive no-receipt returns ¹.

These categories cannot be returned without a receipt ¹:

• Jewelry
• Clothing and accessories
• Personal care and spa products
• Framed art
• Lamps
• Cutlery
• Cookware
• Coffee and tea accessories

What World Market won't take back

World Market's exceptions list says gift cards are non-returnable and that items bought in stores cannot be returned by mail ¹. Shipping charges are non-refundable unless the return is because World Market shipped a damaged, defective or incorrect item ¹.

How to return an online order by mail

Start the return in World Market's self-service online returns portal or by calling Customer Care at 1-877-967-5362 ¹. Then:

1. Pack the item securely, in its original packaging if you still have it ¹.
2. Include your packing slip or order information ¹.
3. Attach the return label to the outside of the box ¹.
4. Remove or cover any old shipping labels ¹.

The packing slip matters: if it's missing, the box must include the order number, your name and your address, or the return can't be accepted ¹. Oversized or freight-delivered items may need special handling, so call Customer Care first ¹.

Returning an online order to a store

You can also take most WorldMarket.com purchases to any World Market store within 30 days of delivery, along with the packing slip or shipping receipt ¹. Without either one, you get merchandise credit at the lowest selling price within the past 60 days instead of a refund ¹.

One gap in the policy: its general no-receipt section requires the return within 30 days of purchase ¹, while the online-order section counts 30 days from delivery ¹. World Market doesn't say which clock applies to an online order returned without the packing slip. To be safe, count from the order date, and if that's already past 30 days, call Customer Care at 1-877-967-5362 before making the trip ¹.

Gifts, Instacart and Affirm purchases

• Gifts: with the original gift receipt, a gift can be exchanged for merchandise credit ¹.
• Instacart: returns go to any World Market store within 30 days of delivery, must be made by the person who placed the order, and require the digital Instacart receipt plus a government-issued ID matching that name ¹. The refund is merchandise credit for the item price only; Instacart service and delivery fees are not refunded ¹.
• Affirm: purchases follow the standard return policy, and once a return is accepted Affirm adjusts or refunds your balance under its own procedures ¹.

Damaged or defective items

If something arrives damaged or defective, contact World Market Customer Care within 30 days of receipt ¹. For eligible World Market brand furniture covered by a manufacturer warranty after the return window has passed, Customer Care can help with repair, replacement or other warranty remedies ¹.

Price adjustments after you buy

If an item you bought is offered at a lower price within 10 days of your purchase, you may qualify for a one-time price adjustment ¹. Clearance and holiday merchandise are not eligible ¹.

Quick tips

• Keep the receipt or packing slip; without it you get store credit at the lowest recent price, not your money back ¹.
• Pay by credit card or use your Rewards account so the store can look up the receipt within 30 days ¹.
• Don't try to mail back store purchases; take them to a store ¹.
• Customer Care is available every day from 7am to 12 midnight (EST) at 1-877-967-5362 ¹.

For return rules at other stores, see our returns policy hub, and find all World Market guides on the World Market store page.