Ruggable Return Policy: 30 Days, Processing Fees & What You Can't Return

Ruggable sells washable rugs, so its return policy is built around the idea that you'll actually use the rug before deciding. That freedom comes with a processing fee that grows with the rug size. Here's what Ruggable's own help center says.

How long you have to return a Ruggable order

You have 30 days of delivery to return eligible items for a refund under the Life Happens Guarantee ¹. Exchanges follow the same 30 days of delivery ¹. The guarantee only covers purchases made directly through Ruggable.com ¹.

Can you return a rug you've used?

Yes, within limits. Ruggable considers minor pet hair, signs of washing and everyday use to be normal wear and tear, and those items are still acceptable for return ¹. What can get a return rejected or reduced:

• Damage beyond normal wear and tear ¹
• Items that are heavily worn, damaged or improperly packaged ¹
• Anything else outside the return policy guidelines ¹

Every return is inspected when it reaches Ruggable's facility ¹.

Ruggable return processing fees

A processing fee is deducted from every refund, and it depends on the size and type of item ¹:

Your refund can also come in under the original order amount if the item is damaged beyond normal wear and tear or a post-purchase discount was applied ¹.

What you can't return

• Products marked FINAL SALE. No Return ¹
• Spot Cleaner & Stain Remover ¹
• Gift cards ¹
• Sample swatches ¹
• Items bought through a third-party retailer or website, which go back to the original seller ¹

How to return or exchange a Ruggable order

1. Open the Self-Service Portal and enter your order number and shipping ZIP code ². The order number is in your confirmation email and under Orders in your account; enter the numbers only, without the # ².
2. Or start from your Ruggable account by selecting Returns & Exchanges on the order card ².
3. Ruggable emails you a prepaid FedEx shipping label once your request is complete ².
4. Pack each item separately, attach its matching label to the outside, and drop it off at any FedEx location ¹.

Some packing rules matter here:

• Use the original packaging or similar protective packaging ¹.
• Two-Piece Rug Systems must go back together, with both the Rug Cover and Rug Pad ¹.
• Multiple labels on or inside one package aren't accepted ¹.
• If several items arrived in one package, email Customer Care at [email protected] for help ¹.

Can't find your label? Check your spam or junk folder for emails from [email protected] ¹.

How exchanges work

Eligible items can be exchanged within 30 days of delivery ¹. Ruggable processes the exchange once your returned item is scanned and in transit ², so ship it soon after you get the label.

When you'll get your refund

Refunds go to the original payment method; if you paid with more than one method, the refund is split across them ¹. Ruggable's page gives two timelines:

• The main policy says refunds are processed within 14 business days after your return is received ¹.
• The FAQ says to allow up to 5 business days for processing, then 2–3 business days for the funds to appear, depending on your bank ¹.

Wrong or defective items

If you received the wrong item or a defective one, contact Ruggable Customer Care before you start a return or exchange ¹. Include your order number and photos of what you received ¹.

Price drops after you buy

If you'd rather keep the rug, eligible items bought on Ruggable.com may qualify for a one-time price adjustment within 7 days of purchase ¹. For other Ruggable policies, see the Ruggable store page, or compare retailers on our return policies hub.