Bed Bath & Beyond Return Policy: 30 Days, Fees & Non-Returnable Items

Bed Bath & Beyond today is an online store, and its return policy is very different from the old 90-day, return-it-at-any-store rules many people remember. Below is what the current Bed Bath & Beyond help center says, rule by rule ⁶.

How long do you have to return an item?

Start the return within 30 days of receiving your item ¹. The item should then arrive back at Bed Bath & Beyond's facility within 45 days of when you received it ¹, so ship it soon after you start the return. Orders that fall outside the 30 day standard return window aren't eligible, and neither are items that haven't shipped yet ⁴.

What condition does the item need to be in?

Returns are inspected, and to qualify for a refund ¹:

• the product must be new or unused;
• all original tags must be in place, with inserts and accessories included;
• it should be repacked in the original manufacturer packaging when applicable, and the shipping packaging when possible.

Bed Bath & Beyond can't send you a box for the return, so keep the packaging until you're sure you're keeping the item ⁴.

Who pays return shipping?

For wrong or defective orders, Bed Bath & Beyond may send replacement parts, replace the product or issue a refund, and it covers return shipping ¹. If it sends a replacement right away, the original has to reach its warehouse within 30 days of starting the return, or you may be charged for the replacement ¹.

How to start a Bed Bath & Beyond return

1. Sign in to your account and open the Orders & Returns tile in My Account ⁴.
2. Click Return Item next to the product, enter your return information and submit ⁴.
3. Choose how to get the label: a mobile code (no printing), a printable label or an email link ⁴.

Bed Bath & Beyond requires its own provided return label ¹. Each label is tied to one return, so every item must go back with its own designated label ¹. If you refuse delivery as a way of returning or ship without a Beyond label, a refund isn't guaranteed and a research fee may apply ¹. Shipping it yourself? Use a reliable, traceable carrier – warehouses don't accept hand-delivered returns ⁴.

Checked out as a guest? Create an account with the same email address you used for the order, then follow the steps above ⁴.

Refunds: how and when

Refunds go back to the form of payment you used, and you're notified by email ². Bed Bath & Beyond estimates up to four weeks after you ship the package ², made up of:

• return shipping: up to 14 days ²;
• inspection at the return facility: up to 5 business days ²;
• processing by your bank: up to 5 business days ².

The exception is Welcome Rewards members who choose a free return for in-store credit ². Despite the name, in-store credit is added to your Bed Bath & Beyond account and can be used right away ².

What you can't return

Some products are non-returnable and non-refundable for safety reasons and under federal and state guidelines ³. The list includes intimates, swimwear and personalized items, many beauty, health and medical products, baby items such as pacifiers and bottles, gift cards, items sold in bulk or by the case, and "As is" and "Final Sale" items ³. Other items can be returned only unopened – once opened, mattresses (unless damaged or defective), mattress toppers and pillows, car seats, breast pumps and strollers become non-returnable ³.

Final Sale and As-Is items can't be returned, refunded or exchanged, even if they have defects or don't meet expectations ³. The list isn't complete, so check the product description, which notes when an item can't be returned ³. If a non-returnable item arrives damaged or defective, contact Customer Care ³.

Items with their own rules

• Car seats, strollers and breast pumps: returnable within 90 days of the original purchase date, but only unopened and unused in the original packaging with seals intact ⁶.
• Mattresses: not returnable unless defective or damaged, unless the product page says otherwise; bed-in-a-box mattresses can come back for customer's-choice reasons only if unopened ⁶.
• Expandable furniture: same idea – not returnable unless defective or damaged, unless the product page says otherwise ⁶. Expandable furniture sent by standard shipping can come back for customer's-choice reasons if it's unopened, under the standard return policy ⁶.
• Professionally installed products (through Angi): returnable for a replacement only if the problem is Bed Bath & Beyond's error or a defect, and installation fees are refunded as in-store credit ¹.

Oversized items and delivery damage

Most new, unopened oversized items can be returned within 30 days of delivery ⁷. You pay the return shipping if you refuse a delivery without inspecting it, miss a delivery appointment or return a product that isn't defective or damaged ⁷. If the item doesn't arrive back in original condition, Bed Bath & Beyond may deduct a return shipping fee that can range between $100 to $1000 ⁷.

Inspect oversized deliveries before you sign: damage and defects must be noted on the delivery paperwork and reported to Customer Care within 24 hours ⁷.

Holiday returns

Purchases made from November 1 through December 31 can be returned if you start the return within 30 days of delivery or by January 31, whichever is later; the return then has to reach the warehouse within 15 days ¹. Orders placed before November 1 follow the standard timeframes ¹.

Gifts and registry purchases

To return something you received as a gift, contact Customer Care ⁴. For gift registry purchases, Bed Bath & Beyond's registry page says they're eligible for return "within 90 of purchase date" – the unit is missing on the page, so confirm your deadline with Customer Care ⁵. Registry returns must reach the warehouse within 15 days of being started, items must be in original condition, and refunds are issued as in-store credit ⁵.

Marketplace sellers and older orders

Products from Marketplace sellers don't follow this policy; they're subject to the seller's own return policy, shown via the seller's name on the product page ¹. For older orders, Overstock purchases made before August 31 follow the standard policy, while Bed Bath & Beyond purchases made before August 1, 2023 were final sale and can't be returned ¹. For Overstock's current rules, see our Overstock return policy guide.

Questions? Bed Bath & Beyond Customer Care is at 1-800-843-2446 ¹. Compare more retailers on our return policies page.