Vans Return Policy: 30 Days, Store Returns, Exchanges & Customs

Vans keeps its US return rules fairly simple: a 30-day window for online orders, two ways to return them, and a few product types that are off limits. Here's what Vans' own Help Center FAQ says about returns, exchanges and refunds. For other Vans guides, see the Vans store page ¹.

How long do you have to return Vans?

Returns for online Vans.com orders can be started within 30 days of purchase ¹. Note that the clock runs from the purchase date, not the delivery date, so don't wait for the box to sit around.

Because Vans starts processing orders right away, it can't cancel or change an order once you've submitted it ¹. If you change your mind, the fix is to return the product in store or by mail ¹.

What can't be returned

• Custom products. Vans Customs aren't eligible for return ¹.
• Final-sale items. Some products carry a "Final Sale. No Returns" callout on the product, and those can't be returned ¹.

Custom Vans take an estimated 3-5 weeks to arrive ¹, so double-check your size and design before you order. For Customs questions, Vans asks you to call Customer Support at (855) 909-8267 ¹.

Returning an online order in a Vans store

If you bought on Vans.com, you can return the item in a Vans store ¹. The exception: orders paid with PayPal, Klarna or Apple Pay aren't eligible for in-store returns ¹. Vans' own FAQ isn't consistent on Klarna, though: its Klarna answer talks about Klarna orders exchanged or returned for credit in a Vans store ¹. It doesn't say which rule wins, so if you paid with Klarna and want a store exchange or credit, call the store first; for a refund, the mail return is the safer route. Items bought on Vans.com are refunded to the card used at the time of purchase ¹.

Returning a store purchase

Vans stores accept returns even if you've simply changed your mind ¹. What you get back depends on your receipt ¹:

• With a receipt: refund to the original form of payment.
• Without a receipt: merchandise credit at the item's current selling value.

Store purchases can't currently be returned by mail; take them back to a Vans retail location ¹. Pro Shop items can be returned or exchanged if they're unused, in the original packaging with tags attached, and you have the original receipt ¹.

Exchanges

Vans doesn't offer online exchanges ¹. You can exchange an online order in any Vans store or Vans Outlet, and Customer Support can help if you can't get to a store ¹. Vans recommends calling the store ahead to confirm it has the item you want ¹.

Refunds

Refunds are based on the product and tax charges, and they're issued to your original form of payment ¹. Original shipping charges are not refunded ¹.

Klarna and gift card purchases

• Klarna: Vans accepts returns of Vans.com products within 30 days of the issued receipt ¹. If you mail the return, keep making Klarna payments until it's processed; Klarna refunds are processed within 14 days of the product being processed at Vans' returns center ¹. Klarna orders exchanged or returned for credit in a store still require continued payments until complete ¹. That line sits uneasily with the in-store exclusion above, so confirm with the store before taking a Klarna order in.
• Vans Gift Card: when you return an item bought with a Vans Gift Card, the refund comes on a new Vans Gift Card ¹.

Tips before you return

• Count 30 days from the purchase date, not from delivery ¹.
• Paid with PayPal, Klarna or Apple Pay? Plan on a mail return, since Vans says those orders can't be returned in store ¹. Klarna shoppers who'd rather exchange in a store should call ahead, because the Klarna FAQ suggests stores may handle that ¹.
• Want a different size? Exchange in a Vans store or Outlet, and call first to check stock ¹.
• Keep your receipt for store purchases; without one you'll get merchandise credit instead of a refund ¹.
• Spot a lower price within 14 days of buying on Vans.com? Check the Price Adjustment Policy before returning ¹.
• Browse more return policy guides.