TUMI Return Policy: 30-⁠Day Returns, Holiday 2026 Window & Receipts

TUMI's return rules depend on where you bought your bag or suitcase: TUMI.com, a full-price TUMI store or a TUMI Outlet. This guide covers the standard window, the current holiday extension, receipt and ID requirements, final-sale items and how refunds are paid, based on TUMI's own US Return Policy and FAQ pages.

TUMI's return window

TUMI offers complimentary returns within 30 days of receipt ². To get full credit, the product should be unused and in its original box with all original paperwork, parts and accessories ¹.

Holiday 2026 returns

For the holidays, merchandise bought between 10/28/2026 and 12/31/2026 may be returned for a refund or exchange until 1/31/2027 ¹. The item has to be in original, unused condition and come with an original receipt ¹. Normal return procedures resume on 1/1/2027 ¹.

Where you can return

Returns can only be processed in the original country of purchase and require valid photo identification ¹. TUMI | McLaren pieces bought at a McLaren dealership can't be returned to a TUMI store; the selling retailer's policy applies ².

Receipt and condition rules

• Receipt required. Merchandise returned without a receipt will not be accepted ¹.
• Unused and complete. Keep the original boxes, paperwork, parts and accessories to ensure full credit ¹.
• Card on hand. For a refund to a credit card in a store, the card must be present to insert or swipe into the PIN pad ¹.

Final sale items

Gift cards, Care Kits and personalized products, including monogrammed items and TUMI Accents, are final sale ². TUMI's Return Policy page also lists embroidered items as final sale ¹.

How to return a TUMI.com order by mail

1. Pack the unused item securely in its original packaging with all paperwork, parts and accessories, and remove any extra labels from the outside ¹.
2. Include the completed return slip stating the reason for your return ².
3. Use the prepaid UPS shipping label included in each package. Lost it? Call TUMI at 1-800-299-8864 ¹.
4. Take the package to a UPS customer counter or authorized UPS shipping outlet, or hand it to a UPS driver, and keep the tracking number ¹.

For online returns, the cost of shipping is non-refundable ¹.

How refunds are paid

Refunds go back to the original form of payment ¹. Once TUMI receives your return, allow 3-5 days for inspection and processing; how long it takes to show on your credit card statement depends on your bank ¹.

• Cash in a store: cash purchases, including traveler's checks over $5.00, are refunded by company check mailed within 21 business days ¹.
• Credit card plus gift card: the part paid by gift card is refunded to a new gift card, and any remaining balance goes back to your credit card ¹.

Exchanges and price adjustments

TUMI.com doesn't accept exchanges at this time, but stores do, with a valid receipt within 30 days of purchase ¹. If you bought online, you can return the item and place a separate order for the one you want ¹.

TUMI also offers a one-time price adjustment if you present the original receipt in person within 30 days of purchase ¹.

Quick tips

• Keep your receipt and the original box: TUMI won't take returns without a receipt ¹.
• Bought a gift between 10/28/2026 and 12/31/2026? You have until 1/31/2027 ¹.
• Paid online with PayPal? Plan to mail the return, since stores can't take it ¹.
• Bring photo ID to an in-store return ¹.
• See the TUMI store page or compare other return policies.