Pandora Return Policy: 30 Days, Free Mail Returns & Final Sale Items

Bought a charm, ring or bracelet from Pandora and changed your mind? Pandora's US return policy is fairly simple: a 30-day window, free mail returns and a short list of final sale items. The details below come from Pandora's own US help center. For other Pandora guides, see the Pandora store page ¹.

How long you have to return Pandora jewelry

You can return items within 30 days of purchase if they are unused and in original condition, and you have your original receipt or electronic receipt ¹. Note that the clock starts at purchase, not at delivery ¹.

Promotions, clearances and sales may come with modified terms, so check the conditions of any deal you bought under ².

Holiday 2026 returns

Pandora extends the window for holiday shopping. Holiday purchases made beginning November 2, 2026 are eligible for return or exchange through January 24, 2027 ¹.

If your purchase came with a promotional gift or free item, that freebie has to come back too when you return the qualifying merchandise ¹.

What Pandora won't take back

These items are final sale and can't be returned or exchanged unless they arrive damaged or defective ¹:

• Engraved items
• Last Chance items
• Gift cards

Pandora also inspects returns. To qualify for a refund, an item must include all its original stones and components ¹. Pandora may deny a return or refund if the piece was altered, modified, damaged or tampered with, or if any stone or component was removed, substituted or replaced after purchase ¹.

If something arrives damaged or defective, you can return it by mail or in store for help ¹.

How to return Pandora jewelry by mail

Mail returns are free ¹. The steps:

1. Go to Check Order Status and enter your order number and email address. You don't need a Pandora account to start a return ¹.
2. Select Register Return / View Label next to the order ¹, choose the items, quantity and reason, then confirm.
3. You'll get a UPS return barcode that a participating UPS Store can scan if you don't have a printer, plus a downloadable PDF label if you'd rather print it yourself ¹.
4. Pack the items securely and take the package to a UPS Store, UPS Authorized Shipping Outlet or UPS Customer Center ¹.

Return shipping is on Pandora, so you won't be charged ¹. If the barcode or label won't load, Pandora asks you to contact its Customer Care Center via chat ¹.

Returning to a Pandora store

Prefer to return in person? Bring the item along with your packing slip or email invoice to a Pandora store ¹. Refunds go back to your original form of payment, with one exception: purchases made with PayPal are refunded as a Pandora Gift Card ¹.

When you'll get your refund

Once the warehouse receives and validates your return, Pandora processes it and emails a confirmation ¹. Refunds may take up to 7 business days after validation, though Pandora aims for 5 ¹. Your bank may need another 3–5 business days to credit your account ¹.

A few money rules to know ¹:

• All refunds go to the original form of payment.
• Original shipping charges are not refundable.
• Gift cards are non-returnable and not refundable once purchased.

Exchanges: different size or style

Pandora treats most exchanges as a return plus a new purchase: return the original item for a refund, then buy the new one ¹. In-store exchanges for items of equal or lesser value may be available, depending on store inventory ¹.

Items bought from the Pandora US Online Store can be exchanged at a Pandora store within 30 days of purchase if they're unused and in original condition ². Bring the original packing slip or email invoice with the item ². The original shipping cost isn't part of the exchange and isn't refunded ².

No store nearby? Send the item back with the return label, wait for your refund, then place a new order on the website for the right size or product ².

Returning a Pandora gift

Gift recipients may return or exchange merchandise at a Pandora store, but the item must come with a gift receipt ³. Ask the giver for one if it wasn't in the box.

Quick tips

• Count 30 days from the purchase date, not the delivery date ¹.
• Holiday shoppers: buys from November 2, 2026 are covered through January 24, 2027 ¹.
• Think twice before engraving: engraved pieces are final sale ¹.
• Paid with PayPal? A store return gets you a Pandora Gift Card, so mail it back if you want the money on PayPal ¹.
• Keep your packing slip or email invoice for store returns and exchanges ¹².
• More return rules from other retailers: browse our returns guides.