Keurig Return Policy: 30 Days for Brewers, Pods & Accessories
By ReturnClerk · Verified Oct 31, 2026 against 3 official sources · next review Dec 15, 2026 · Report a change
Quick answer
30days
from purchase (Keurig.com orders)
Brewers and accessories bought on Keurig.com can be returned within 30 days of purchase, and unopened bags, cans or pod boxes within 30 days of receipt 1. You start a return by calling Keurig at 866-901-BREW (2739), and return shipping is your responsibility 1. Refunds are processed within 10 business days after Keurig receives the item and go back to your original form of payment 1.
On this page
Keurig's return policy applies to orders placed on Keurig.com and is the same 30-day window for most products. The details that trip people up are who pays shipping, what counts as "opened," and the fact that returns start with a phone call 1.
Keurig return windows at a glance
| Item bought on Keurig.com | Return window |
|---|---|
| Brewers (coffee makers) | 30 days of purchase 1 |
| Accessories | 30 days of purchase, in original packaging 1 |
| Unopened bags, cans or pod boxes | 30 days after receipt 1 |
| Individual pods or opened beverages | Not returnable 1 |
| my Keurig Custom Coffee Makers | Not returnable or refundable 2 |
Returning a Keurig brewer
If you're not completely satisfied with a brewer bought on Keurig.com, you can return it within 30 days of purchase 1. To qualify for a refund, contact Keurig with the brewer's serial number to start the return 1.
If the machine has a problem rather than just not suiting you, Keurig asks you to call 866-901-2739 first so its team can try to fix it 1.
Returning accessories and coffee
Accessories from Keurig.com can come back within 30 days of purchase, but only in their original packaging 1.
For beverages, only unopened bags, cans or pod boxes qualify, within 30 days after you receive them 1. Individual pods and opened products can't be returned or refunded 1.
Who pays for return shipping
You do. Return shipping and related charges are your responsibility for brewers, accessories and beverages 1. Ship with a method that provides a tracking number: Keurig is not responsible if there's no proof of delivery, and it isn't responsible for lost shipments 1. Once Keurig receives an item, it can't send it back to you 1.
How to start a Keurig return
- Call Keurig at 866-901-BREW (2739); the line is open 7 days a week, 7 a.m. to 10 p.m. EST 1.
- For a brewer, have the serial number ready 1.
- Pack the item (accessories in their original packaging) and ship it with tracking 1.
- Keep the tracking information until your refund arrives 1.
Refunds
Refunds are processed within 10 business days after Keurig receives your returned item and go back to the form of payment used for the original purchase 1. If you're a Keurig Perks member, the points you earned on a returned product are deducted from your account 3.
Gifts from Keurig.com
A product shipped to you as a gift from Keurig.com can be returned for a credit to the original form of payment, or exchanged for a product of equal or lesser value 1. Keurig doesn't issue refund checks for gift returns 1.
Custom coffee makers are final
Because of the custom printing process, my Keurig Custom Coffee Maker orders can't be canceled once placed, and they aren't eligible for returns or refunds 2. They are still covered by Keurig's regular warranty program 2.
Quick tips
- Note your purchase date: the brewer and accessory windows run 30 days from purchase, not delivery 1.
- Don't open coffee you might send back; opened products don't qualify 1.
- Write down the brewer's serial number before you call 1.
- Always ship returns with tracking 1.
More guides: returns policies and the Keurig store page.
Frequently asked questions
Can I return a Keurig coffee maker I bought at Target or Walmart?
Keurig's published return policy covers brewers purchased on Keurig.com 1. It doesn't describe returns of brewers bought from other stores, so those go by the selling store's own rules.
Does Keurig pay for return shipping?
Can I return K-Cup pods?
Only unopened bags, cans or pod boxes bought on Keurig.com, within 30 days of receipt; individual pods and opened products can't be returned or refunded 1.
Can I return a Keurig I received as a gift?
Yes, if it was shipped from Keurig.com as a gift. It can be returned for a credit to the original form of payment or exchanged for a product of equal or lesser value, and Keurig doesn't issue refund checks for gift returns 1.
My Keurig stopped working. Should I return it?
Keurig asks you to call 866-901-2739 first if your coffee maker has an issue, since its team may be able to fix it 1.
Sources
- 1Return Policy (Knowledge Article)Keurig Support, text captured Oct 31, 2026
- 2Keurig Custom Brewers – Frequently Asked QuestionsKeurig.com, text captured Oct 31, 2026
- 3Keurig Perks Terms and ConditionsKeurig.com, text captured Oct 31, 2026
Verified Oct 31, 2026 against 3 official sources. Next review Dec 15, 2026.
ReturnClerk is not affiliated with Keurig. Policies change and individual stores may apply them differently, so confirm with the retailer before you act. Spotted something out of date? Tell us or read how we verify.