Eyebuydirect Return Policy: 30-Day Free Returns & 365-Day Guarantee
By ReturnClerk · Verified Oct 31, 2026 against 1 official source · next review Dec 15, 2026 · Report a change
Quick answer
30days
from receiving your order
Eyebuydirect lets you request a full refund or a one-time replacement pair of equal or lesser value within 30 days of receiving your order 1. After that, a 365-Day Guarantee covers one replacement within 12 months, but only for noticeable craftsmanship defects 1. Neither promise covers damage from accidents, negligence or improper care, and EBD Credits and replacement pairs can't be refunded 1.
- Your options
- Full refund or one-time replacement of equal or lesser value1
- Defect guarantee
- One-time replacement within 12 months for craftsmanship defects1
- Not refundable
- EBD Credits and replacement pairs1
- Refund timing
- 48 hours after you give your Delivery Confirmation Number1
- Not covered
- Damage from accidents, negligence or improper care1
On this page
Ordering glasses online means you can't try the real frame first, so Eyebuydirect's return terms matter. Here is how the policy works for US orders, based on Eyebuydirect's own Shipping & Returns page.
How long you have to return Eyebuydirect glasses
You have 30 days from the day you receive your order to ask for a full refund or a one-time replacement pair 1. Eyebuydirect calls this its 30-Day Free Returns promise 1.
After the 30 days are up, the 365-Day Guarantee still gives you a one-time replacement pair within 12 months, but only when the product has noticeable defects in craftsmanship 1.
| Program | Time limit | What you can get |
|---|---|---|
| 30-Day Free Returns | 30 days from receiving your order 1 | Full refund or one-time replacement of equal or lesser value 1 |
| 365-Day Guarantee | 12 months 1 | One-time replacement pair, craftsmanship defects only 1 |
The return-item button in your account stays available for three months after the order is placed 1, but the refund promise itself is the 30-day one.
Refund or replacement: choose carefully
Within the 30 days you pick one of two outcomes 1:
- Full refund of the order you return.
- One-time replacement pair of equal or lesser value.
Replacement pairs and EBD Credits are nonrefundable 1, so if you think you may want your money back, ask for the refund rather than a replacement. A shipping fee may apply to a one-time replacement 1.
What the return policy doesn't cover
Neither the 30-Day Free Returns nor the 365-Day Guarantee covers damage or return requests caused by accidents, negligence or improper care 1. Lenses scratched in a fall or frames bent in a bag fall outside both programs.
How to return glasses to Eyebuydirect
For orders with standard delivery:
- Sign in, go to "My Account" and select "Purchase History" to start your return or replacement 1.
- Wait for customer service to confirm the return details, which Eyebuydirect says happens within 24 to 48 hours 1.
- Schedule a USPS Pickup or mail your eyewear, then provide your Delivery Confirmation Number 1.
- Get your refund within 48 hours, or your replacement pair ships 1.
Shipping the package alone isn't enough: Eyebuydirect asks you to ship the items back and notify customer service to start the refund or replacement 1.
Returning a 2-Day Delivery order
Orders shipped with 2-Day Delivery follow a slightly different path 1:
- Contact Customer Service to get a Return Notice Email 1.
- Send your glasses back and give Customer Service the delivery confirmation number 1.
- Once Eyebuydirect has the number, you get a refund within 48 hours or a replacement 1.
How replacements work
You can ask for a replacement pair with the same order details, or contact customer service if you want to change those details 1. If your order has several products, you can only send the next request for a different product after the previous request is complete 1.
Contacting Eyebuydirect about a return
Besides your account, you can start a return by calling 1-855-EYEBUY1 (1-855-393-2891), using Live Chat or emailing [email protected] 1. The phone line is listed as available 24/7 1.
Quick tips
- Note your delivery date: the 30 days start when you receive the order, not when you place it 1.
- Keep the Delivery Confirmation Number from your return shipment, because Eyebuydirect needs it before the refund is sent 1.
- Store your glasses in a case. Damage from accidents or improper care isn't covered 1.
For more on this retailer, see the Eyebuydirect store page, or compare other stores on our return policies hub.
Frequently asked questions
Are Eyebuydirect returns really free?
Can I return prescription glasses to Eyebuydirect?
The Shipping & Returns page doesn't set separate rules for prescription and non-prescription eyewear. It offers a full refund or a one-time replacement pair within 30 days of receiving your order 1.
Can I return a replacement pair?
Not for money. Eyebuydirect states that replacement pairs and EBD Credits are nonrefundable 1, so the first choice between a refund and a replacement matters.
What if my glasses break after a few months?
How fast will I get my Eyebuydirect refund?
Eyebuydirect says you'll receive a refund within 48 hours of providing the Delivery Confirmation Number for your return shipment 1.
Sources
- 1Shipping & ReturnsEyebuydirect, text captured Oct 31, 2026
Verified Oct 31, 2026 against 1 official source. Next review Dec 15, 2026.
ReturnClerk is not affiliated with Eyebuydirect. Policies change and individual stores may apply them differently, so confirm with the retailer before you act. Spotted something out of date? Tell us or read how we verify.