Tommy Hilfiger Return Policy: 30 Days, $4.95 Fee & Holiday Returns

This guide is for anyone returning an order placed on usa.tommy.com. The deadline you get depends on whether you're a Hilfiger Club member and when you bought, and how much you get back depends on whether you mail the package or take it to a store. Every rule below links to Tommy Hilfiger's own help pages. For other brands, see the returns hub or the Tommy Hilfiger store page.

How long you have to return a Tommy Hilfiger order

Online returns must be received by the warehouse within 30 days of the shipping confirmation date ¹. Hilfiger Club members get 45 days ¹². Keep in mind:

• The clock starts at the shipping confirmation, not the day the package arrives ¹.
• For mail returns, the deadline is when the package gets to the warehouse, so allow time for transit ¹.
• The Club extension covers eligible merchandise; the Hilfiger Club page tells shoppers to ask an associate for further details ²³.

What condition items must be in

• Apparel: unworn, with the original tags attached ¹.
• Footwear: unworn and in its original shoebox ¹.
• Final sale items: not eligible for a return, refund or credit ¹.

Tommy Hilfiger reserves the right to deny a refund if returned merchandise doesn't meet these requirements ¹.

Returning by mail (and the $4.95 fee)

1. Click Start A Return in the help center and follow the prompts to get a printable, prepaid shipping label and a return slip ¹.
2. Pack the unused items with the return slip. Orders don't ship with a paper invoice; the return slip acts as your receipt and packing slip ¹.
3. If you can't access or print the return slip, include your order number, first and last name, mailing address, phone number, email address, reason for return, purchase date and payment method ¹.

A flat $4.95 return shipping fee is deducted from the refund ¹. If you're a Hilfiger Club member, any discount shown on the receipt for the returned merchandise is also deducted from the refund amount ².

Returning an online order to a Tommy Hilfiger store

You can also return in person: Tommy Hilfiger issues a refund for merchandise in original, unworn condition with tags attached, within 30 days (45 days for Club members) of shipment confirmation ¹. Bring the items and the return slip to any Tommy Hilfiger store and the return is processed on the spot ¹. You can get the return slip through the same Start A Return link ¹.

Department stores are different: tommy.com items can't be returned to Macy's stores ¹.

No exchanges

Tommy Hilfiger currently can't process exchanges online or in store ¹. The alternative is to return the merchandise to a Tommy Hilfiger store within 30 days (45 for Club members) of the shipping confirmation date for a refund or store credit, in original unworn condition with tags and the return slip ¹. If you want a different size or color, buy it as a new order.

Holiday 2026 returns

Tommy Hilfiger's extended holiday policy covers purchases made October 22, 2026 through December 24, 2026, which can be returned through January 31, 2027 ¹. That's useful for gifts, but the condition rules and the final sale exclusion still apply ¹.

How long the refund takes

Once your return reaches the warehouse, it takes 3-5 business days to process ¹. After that, the refund can take up to 5 business days to show up, depending on your card issuing bank ¹.

Price adjustments

Tommy Hilfiger only offers price adjustments in a short holiday window ¹:

• Purchases made before November 25, 2026 aren't eligible ¹.
• Purchases made 11/25/26 through 12/1/26 can be adjusted through December 9, 2026, and only if the same size and color is still in stock ¹.
• Starting December 10, 2026, price adjustments end ¹.

Macy's won't honor price adjustments on tommy.com merchandise either ¹.

Contacting Tommy Hilfiger customer service

• Phone: online inquiries 888-866-6948; store inquiries 800-866-6922 ¹.
• Chat and phone hours: Monday–Friday 9am–9pm ET, Saturday and Sunday 9am–5pm ET ¹.
• Email: available anytime, and Tommy Hilfiger says it typically responds within 24 hours ¹.

Quick tips

• Count from your shipping confirmation email, and ship mail returns early so they land within the window ¹.
• Can't print the slip? Include your order details in the box; the return slip otherwise works as your receipt ¹.
• Keep tags on and shoes in their box until you're sure you're keeping them ¹.
• Join the Hilfiger Club before you buy if you want the 45-day window ².