Fashion Nova Return Policy: 30 Days, Store Credit Only & Final Sale Items

Fashion Nova's return policy is short, but it has two rules that surprise many shoppers: you get store credit instead of your money back, and a long list of items can't be returned at all. Here is how it works, based on Fashion Nova's own policy and FAQ pages.

How long do you have to return a Fashion Nova order?

You have 30 days from the date of delivery to return an item ¹. During the holiday season the window is extended further ², but Fashion Nova's FAQ doesn't publish exact holiday dates.

Store credit, not cash

Standard returns are refunded as store credit in the form of a Fashion Nova gift card ¹. The credit comes as an e-gift card in USD, and Fashion Nova says its gift cards never expire ². Returns are processed within 5-7 business days after your items reach Fashion Nova ¹.

The only route back to your original payment method is a damaged or incorrect item (see below).

What is final sale?

These items are final sale and can't be returned, even for store credit ¹:

• Items with prices ending in .48 and .98
• Bodysuits
• Swimwear
• Undergarments
• Beauty products and cosmetics
• Accessories
• "Party Wear," such as Halloween costumes

Final sale items are labeled on the product page, so check before you buy ². If you send back an item that isn't eligible, you won't receive credit for it ¹.

What condition do returns need to be in?

Items must be unworn, unwashed, with the original tags attached, and returned in their original packaging ¹.

How to return a Fashion Nova order

1. Go to the Start a Return page and follow the steps to submit your request ².
2. Choose how to ship. US and Canada customers can buy a return label; the Returns Portal itself is open to all customers ¹.
3. Include the order packing slip or the return invoice from the Online Return Portal showing which items you're sending back ¹.
4. Package each order separately; mixing orders in one box slows processing ¹.

A prepaid label costs $5.99 for US orders and $9.99 for Canada orders ¹. Fashion Nova recommends it because you can track the return and get your credit faster than shipping it yourself ¹. If you ship on your own, keep proof of postage and the tracking number, since Fashion Nova isn't liable for return packages lost or stolen in transit ¹.

You can't drop returns off at Fashion Nova's distribution center or corporate office ¹, and non-Fashion Nova items sent to the distribution center are discarded ¹.

Can you exchange for another size?

No. Fashion Nova doesn't offer exchanges; return the item through the online portal and buy the size or color you want as a new order ¹.

Damaged, defective or wrong items

Report damaged, defective or incorrect items within 14 days of delivery ¹. Contact customer care in that window and you'll receive a free return label and a refund to your original payment method, not just store credit ².

Can you return online orders to a Fashion Nova store?

No. Fashion Nova currently does not accept returns of online orders in store ¹.

When Fashion Nova can refuse a return

Fashion Nova reserves the right to limit or refuse returns from customers with an irregular or excessive returns history that suggests "wardrobing" ¹. It may also hold a refund until items actually arrive when there are credible fraud concerns ¹.

Quick tips

• Start your return well before day 30, counted from delivery ¹.
• Check for damage on arrival: the 14-day reporting window is the only way to get money back ¹².
• Use the $5.99 label if you want tracking and faster credit ¹.