NET-A-PORTER Return Policy: 28 Days, Free Returns Within 14 Days

NET-A-PORTER's US return policy is fairly generous on time but strict on condition: designer pieces have to come back exactly as they arrived, packaging included. Here's how long you have, when returns cost money, and what each category needs, based on NET-A-PORTER's own US Exchanges and Returns page.

How long you have to return

You have 28 days from receiving your order to create an exchange or return, drop the package off at UPS (or FedEx, if FedEx delivered it) and send it back ¹. Creating the return on day 28 is not enough: the item itself should be on its way back within the 28 days ¹. Returns outside that window may still be accepted, but only at NET-A-PORTER's discretion, and they may only be refunded as store credit ¹.

When returns are free (and when they aren't)

The fee depends on how fast you send the package back and which label you use ¹:

The late fee doesn't apply if you're returning an item because it is faulty ¹. Your original shipping costs aren't refunded unless the item is faulty ¹.

How to start a return

1. Create your exchange or return on the website, or log in to your NET-A-PORTER account if you're registered ¹.
2. Drop off the package at the nearest UPS Access Point. If your order was delivered by FedEx, drop it at a FedEx location instead ¹.
3. Watch for emails: one confirms your return arrived (one per shipment if you sent items separately), and another confirms your refund ¹.

Condition rules

Everything must come back in a new and unused state, in perfect condition, with protective materials in place and the NET-A-PORTER and designer tags attached, plus all packaging, accessories, authenticity cards and dust bags ¹. Returns that don't meet the policy are sent back to you ¹.

NET-A-PORTER can refuse a return that shows signs of wear or alteration, or reduce the refund instead ¹. If it proposes a reduced refund, you can choose to have the products sent back to you at your own expense ¹.

Category-specific rules

• Bags and accessories: include all designer packaging, such as authenticity cards, dust bags and leather tags ¹.
• Shoes: return the dust bag and shoebox. The shoebox is part of the product and must stay intact inside outer packaging, or the return won't be accepted ¹.
• Lingerie and swimwear: try on briefs, swimsuits and bikini bottoms over underwear without removing the protective adhesive strip ¹.
• Fine jewelry: return it unworn with the presentation box, protective packaging and any cards or tags ¹.
• Luxury watches: return them unworn, with the protective cover on the face, in the original packaging with the warranty, and not wound to the correct time ¹. Bracelets adjusted at your request must come back with the same number of links as delivered ¹.
• Limited editions and books: remove the protective cover and packaging only once you're sure you're keeping them ¹.

Final sale items

Products marked "Final Sale" can't be returned or exchanged ¹. Fragrance and candles are also final sale because of transport restrictions ¹.

Exchanges

Exchanging for a different size or color costs nothing in the US ¹. If you want a different style, return the original for a store credit refund and buy the new item separately ¹.

Refund method and timing

You choose whether your refund goes to store credit in your NET-A-PORTER account or back to the original payment method ¹. If you paid with store credit plus another method and received everything in one shipment, the refund is split the way you were charged ¹.

• Credit card: credited within 10 working days of receipt of your items ¹.
• PayPal: visible within 24 hours of the refund email ¹.
• Store credit: available within 24 hours of the refund email ¹.

Frequent returns

NET-A-PORTER monitors how many returns customers make. Frequent or repeated returns that breach its terms are flagged, and it may close the account or refuse future orders ¹.

Quick tips

• Send returns back within 14 days to keep them free ¹.
• Keep the pre-printed label, shoebox and dust bags until you've decided ¹.
• Try shoes on a carpeted surface to protect the soles ¹.
• Pick PayPal or store credit if you want the fastest refund ¹.
• See the NET-A-PORTER store page or compare other return policies.