Temu Return Policy: 90 Days, Free First Return & What's Excluded

Temu's US return policy is fairly generous on time but has a few rules that can cost you money if you miss them, especially around multiple returns from one order. This guide follows Temu's official Return and Refund Policy, last updated Sep 17, 2026.

How long you have to return a Temu order

The standard window is 90 days of purchase, with some exceptions ¹. Most electronics are different: their window is 45, 60 or 90 days from the date of purchase depending on the seller ¹. Once the window has closed, you can't return the item ¹.

There's a second deadline too. After you submit a return request, your package must be postmarked within 14 days, or the return is terminated ¹.

Return shipping: when it's free and when it isn't

Temu's own advice is to send everything back in one shipment to avoid extra fees ¹. The return label only works for shipments within the United States, and security-restricted areas such as military bases are excluded ¹.

Items you can't return

Temu lists these exceptions ¹:

• Clothing that has been worn, washed or damaged after delivery, or had its tags or hygiene stickers removed
• Groceries and food
• Some health and personal care items
• Some free gifts
• Some customized products
• Some underwear orders

Sellers can also mark specific items as not eligible for returns, so check the product detail page before you buy ¹. If an eligible fresh food item arrives damaged or defective, you can request a refund within 72 hours of delivery ¹.

How to start a Temu return

1. Open your Temu account on Temu.com or in the app; if you checked out as a guest, use "Save your Order" in your order email ¹.
2. Find the order in "Your Orders" and click "Return/Refund" ¹.
3. Choose the items and the reason, and add any details Temu asks for ¹.
4. If no return is needed, pick your refund method and submit ¹.
5. Otherwise, choose your return and refund methods, and Temu gives you a return label or return code ¹.
6. Pack all items in one package with their original barcodes; items without barcodes go in individual transparent bags ¹.
7. Drop it off at Happy Returns, FedEx, USPS or UPS. With Happy Returns you don't need to pack the items ¹.

Always use the address on Temu's return label. The address printed on the package you received is not the return address ¹.

How Temu refunds work

Temu uses three refund timings:

• Instant refund: issued before you return the items ¹.
• Advance refund: issued after you drop off the package ¹.
• Standard refund: processed after the items arrive and pass quality inspection ¹.

Instant refunds are granted at Temu's discretion based on your shopping history, and if items never arrive or fail inspection, Temu may charge your original payment method ¹. Items that come back used, damaged, missing parts or poorly packed get a reduced refund unless Temu or the seller caused the problem ¹.

Refunds to your original payment can take 5-14 business days (up to 30 days), depending on your bank ¹. If the return isn't Temu's or the seller's fault, the original shipping fee and import tax aren't refunded, and neither are insurance costs ¹.

Temu credit vs your original payment

You can take your refund as Temu credit instead of back to your card ¹. The trade-offs:

• Credit arrives faster than a refund to your original payment method ¹.
• Temu credits have no expiration date ¹.
• A credit refund typically can't be reversed once it's processed ¹.
• Credits usually can't be redeemed for cash and work only on Temu ¹.

Missing items, lost packages and iPhones

If something is missing from your order, find it in the support center and select "missing item/parts" ¹. For a package marked delivered that you never got, choose "package shows delivered but not received" ¹.

iPhones have their own rules: return them new, unused and unactivated with all original accessories and packaging ¹. The serial number must match your original order, or the refund will be denied ¹.

Tips to avoid a lost refund

• Return everything from one order together, since only the first return is free ¹.
• Double-check the box before sealing it. Temu can't promise to find items you send back by mistake and won't compensate for them ¹.
• Keep barcodes on items you buy so a future return goes smoothly ¹.
• Avoid unusual return patterns; confirmed abuse can lead Temu to limit return options or restrict your account ¹.

For more, see our returns hub, compare with the SHEIN return policy or the Amazon return policy, or visit the Temu store page.