Farfetch Return Policy: 30 Days From Delivery, Free Returns & Refunds

Farfetch is a luxury fashion marketplace, so your order usually ships from a partner boutique or brand rather than one central warehouse. That shapes how returns work: each boutique checks its own items, and packaging rules are strict. Here is what Farfetch's US returns page says.

How long you have to return a Farfetch order

You have 30 days, starting from the day your order was delivered ¹. Returns that don't meet the policy are not accepted ¹, so check the condition rules below before you send anything back.

Condition rules

Items must be unworn, undamaged and unused, with all tags attached and the original packaging included ¹. Farfetch adds rules for specific categories:

• Shoes and accessories: return them with the original branded boxes and dust bags, inside a protective box ¹. Don't mark the soles or damage the shoe box when trying them on ¹.
• Security and brand tags: must still be attached in their original position ¹.
• Hosiery, lingerie and swimwear: hygiene seals attached and packaging unopened and undamaged where applicable ¹; try lingerie and swimwear on only over your own undergarments ¹.
• Jewelry: same condition as it arrived, with all branded packaging and documents ¹.
• Beauty and cosmetics: unopened and unused, with seals intact ¹.
• Pre-owned items: returned in the same condition they were received ¹.

If anything is missing or damaged in your return, you may not get your refund ¹.

Items you can't return

• Final sale items, unless they arrive damaged or faulty ¹.
• Made-to-order items, because they were created to your specification, unless damaged or faulty on arrival ¹.
• Face masks, unless damaged or faulty on arrival ¹.

How to start a return

1. Go to Orders & Returns in your account, or enter your guest order details ¹.
2. Find the order, click Return Item(s) and choose each item and a reason ¹.
3. Book a free returns collection, or pick the free drop-off option at a partner boutique or courier point ¹.
4. Pack everything in the Farfetch packaging, including brand boxes, dust bags or cases, and attach the Return Label to the outside ¹.
5. Ask the courier to scan the label so you can track the return ¹.

Ordered from more than one boutique? Package each brand or boutique separately with its own correct Return Label ¹. You must send the return from the country or region you ordered to ¹.

Who pays for return shipping

The collection and drop-off options above are free ¹. You pay the return costs yourself if you don't use the standard return service, or if you return from a different country than the one where you received the order (except for incorrect, damaged or faulty items) ¹.

Refunds: method and timing

After the brand or partner boutique receives your return, processing can take up to 6 calendar days ¹. An accepted return is refunded to your original payment method, excluding any delivery costs, and the money can take up to 14 days to show depending on your payment provider ¹.

You can track the package with the Waybill Number from your order documents or in Orders & Returns ¹.

Refund to your Farfetch account

When you request a return, you may be offered a refund to your Farfetch account instead ¹. The balance is applied automatically to your next purchase ¹, expires 5 years from the date the return is accepted, and can't be cashed out, withdrawn or transferred ¹.

Crypto payments

If you paid with cryptocurrency, the refund is handled by TripleA in the original cryptocurrency at the current exchange rate ¹. You have to claim it from TripleA within 30 days of their email ¹.

Damaged, faulty or wrong items

If an item arrives flawed, damaged or doesn't match its description, contact Farfetch's global Customer Service team as soon as possible ¹. Keep in mind that Farfetch monitors return activity and may close an account or restrict orders if returns breach the policy ¹.

Quick tips

• Count 30 days from delivery and start the return early, since collections must be booked ¹.
• Keep every box, dust bag and tag until you're sure you'll keep the item ¹.
• Pick the original payment refund unless you plan to shop on Farfetch again ¹.

More on the Farfetch store page and other return policies.