Poshmark Return Policy: 3-⁠Day Posh Protect Window & What's Covered

Poshmark is a marketplace of individual sellers, so returns work differently than at a regular store. There is no "changed my mind" window by default. Instead, Poshmark's Posh Protect program steps in when an order is wrong, damaged, fake or missing. Here's what qualifies, how quickly you need to act and how the optional Seel add-on changes things, based on Poshmark's own pages.

The basic rule: all sales are final

Poshmark states plainly that all sales are final, but you can open a case if you don't receive your item or it isn't as described in the listing ². Under Posh Protect, you get a full refund if your item never ships or doesn't match the listing description; otherwise no refunds are provided ¹.

Because of that, Poshmark advises buyers to review listing photos, the description and the item condition carefully, and to ask the seller for details, measurements or extra photos before buying ².

What Posh Protect covers

You can open a return case for these problems ¹:

• Undisclosed damage
• Incorrect or missing item
• Item not as described
• Item is not authentic
• Order never shipped or received

Wrong items count too: if you were sent the wrong item, or it's in some other way not as described, report it within 3 days of delivery through the app or on the web ².

The 72-hour deadline (and why you shouldn't accept the order early)

The clock is short. You have 72 hours after delivery, as determined by the tracking information on the shipping label, to open a return case with supporting photos ¹. If no case is opened within 3 days of delivery, payment is released to the seller automatically, and after that all sales are final ¹.

Inspect the item first. Accepting the order releases payment to the seller, and you can't open a return case once you've accepted ¹. Poshmark adds that once funds are released, it can't reverse the transaction or honor a return ³. If you've already filed a request, don't accept the order until you hear back ³.

What isn't covered

• Fit and changed mind. If the item isn't your style or doesn't fit, Posh Protect won't accept a return; Poshmark suggests re-listing it ¹.
• Delayed delivery. Returns aren't offered just because a package arrived late ².
• Trades and offline deals. Posh Protect doesn't cover trades or transactions completed off the Poshmark platform ¹.
• Email requests. Emailing Poshmark Support doesn't open a return case ¹.

How to file a return request

In the app ³:

1. Go to your Me tab, scroll to Purchases and select the order.
2. Select Problems/Order Inquiry, then Order Not as Described.
3. Pick a reason, add images that clearly show the problem and a description, then submit.

On the web, the steps are the same: select your profile picture, open Purchases, choose the order, then Problems/Order Inquiry and Order not as Described ³.

A few details help your case go faster ³:

• Use clear, well-lit photos, plus photos of tags, serial numbers, hardware or stitching where relevant.
• For electronics or non-working items, attach a video that clearly shows the issue.
• Upload images as JPG files; HEIC files aren't supported.
• Checked out as a guest? You'll need to create a Poshmark account to submit a return request.

What happens after you file

The seller reviews the request first and may offer you a partial refund or accept the return ³. If you accept a partial refund, you keep the item, the case closes and a return can no longer be submitted ³.

If the seller doesn't offer a partial refund or accept the return within 24 hours, the Poshmark Team takes over the request ³. When a return is verified, Poshmark helps the buyer return the item to the seller and offers a full refund ².

Shipping the item back and getting your refund

If your claim is verified, Poshmark sends you a new label to return the order to the seller (if applicable) and refunds your payment ¹. Seller-accepted returns use a prepaid return label ³. Ship promptly: Posh Protect says returns must be shipped back within 5 days of approval to be eligible for a refund ¹. Once the return is delivered, your refund is processed ³.

Worry-Free Returns by Seel

Worry-Free Returns, provided by Seel, is optional protection you can add at checkout on select items ⁴. It covers returns when an item doesn't fit or you've simply changed your mind ⁴.

• Window: start the return within 7 days of delivery, and ship it back within 7 days of starting it ⁴.
• Cost: a small percentage of your order total, shown at checkout before you confirm ⁴.
• Availability: it's being tested with a select portion of users, so it may not be offered on some purchases ⁴. Bundle purchases are currently excluded ⁴.
• Timing: it can only be added during checkout, not afterward ⁴. You can cancel it within 24 hours of purchase ⁴.
• Shipping: Seel sends a prepaid label, and the item goes back to Seel, not the seller or Poshmark ⁴.
• Refund: usually issued within 1-2 business days after Seel processes the return, by direct bank transfer (ACH), Venmo or PayPal ⁴.

To start, open the order page, select Problems/Order Inquiry and choose Item does not fit or Changed my mind about the item ⁴. If the item is not as described, file a Posh Protect case instead ⁴.

Quick tips

• Open and inspect your order the day it arrives: the 72-hour window starts at delivery, not when you open the box ¹.
• Don't tap "accept" until you're sure the item matches the listing ¹.
• Photograph problems in natural light and include close-ups of tags or flaws ³.
• Ask sellers for measurements before you buy if fit matters, since fit isn't covered ².
• Compare with other stores in our return policy guides or see the Poshmark store page.