StockX Return Policy: 14-⁠Day Returns, Buyer Promise & No Fee Resale

StockX works differently from a normal store because it's a marketplace. US buyers have three separate options depending on what went wrong – a 14-day return for credit, the Buyer Promise for problem orders, and No Fee Resale. Here is how each works, using StockX's own Help Center pages ¹.

Which StockX purchases can be returned

US customers can return eligible Verified Marketplace purchases within 14 days of delivery ¹. Eligible items are labeled "14 Day Return" on the product page and in your Buying History at the time of purchase ¹, and eligibility depends on the exact product and size you bought ¹.

Listings Marketplace and Live Marketplace purchases are not covered by the 14-day return policy ¹. If those orders arrive wrong or damaged, the Buyer Promise applies instead ¹.

Conditions for a 14-day return

• The item is unused and in the same condition as delivered ¹.
• If it came with a StockX tag or sticker, that must still be attached ¹.
• If you checked out as a guest, returns may not be available ¹.

How to return an item

1. Go to your profile and select Buying > History ¹.
2. Open the order to see its Order Details page ¹.
3. Click "Start Return" and follow the steps to create your label ¹.
4. Ship the item with that label within 7 days of starting the return ¹.

Returns are reviewed and can be denied if flagged ¹. If an item fails Returns Verification, you'll have to confirm your payment details and pay return shipping to get it sent back to you ¹.

What you get back

An accepted return is refunded as StockX Credit, which is available to US customers only and issued in USD ¹. You don't get the money back on your card for a change-of-mind return, so only use this option if you plan to buy on StockX again. EU and UK residents return items under their statutory right of withdrawal instead ¹.

Buyer Promise: wrong, damaged or not as described

The Buyer Promise covers orders that arrive materially different from what was described, such as a damaged item, the wrong order, the wrong size or a different condition ². You must submit the request within 14 days of delivery ².

For Verified Marketplace orders (and Listings orders where you bought verification):

• Open the package as soon as it arrives to check it ².
• If the request is eligible, StockX sends a prepaid label to return the item to its facility ².
• The item must be unworn, in the condition delivered and with any StockX tag still attached ².
• Allow at least 3–5 business days of processing once it reaches the facility ².

Approved Buyer Promise returns are refunded to your original payment method ².

Listings and Live Marketplace orders

For Listings and Live Marketplace orders bought without verification, start by messaging the seller and explaining the problem ². The seller can open a return, reject it or offer a partial refund ². If you think a rejection is wrong, escalate it to StockX Customer Service ². A Buyer Promise claim for these orders must also be filed within 14 days of receiving the item ¹.

No Fee Resale: when a return isn't an option

If your item isn't eligible for a 14-day return, No Fee Resale lets you resell a new or unworn Verified Marketplace purchase without transaction, processing or shipping fees, for items delivered within the past 90 days ³. A few rules apply ¹:

• The item must be tied to a registered StockX account ³.
• For "Place Offer" orders, the offer must be matched within 90 days of delivery, and StockX isn't responsible for price swings ³.
• Items sent to Flex storage or Store at StockX are not eligible ³.
• The program only covers items delivered after July 10, 2024 ³.

Keep in mind you're reselling at market price, so you may get back more or less than you paid.

Quick tips

• Check for the "14 Day Return" label before you buy if returns matter to you ¹.
• Leave the StockX tag on until you're sure you're keeping the item ¹.
• Use a registered account rather than Guest Checkout ¹.
• Inspect your order the day it arrives so you're well within the 14-day Buyer Promise window ².