Gymshark Return Policy (US): 30-⁠Day Window, Final Sale & Refund Times

Gymshark's returns are simple for most US orders: 30 days, free shipping back, and refunds to the card you paid with. The details that trip people up are the Final Sale rule, the care label, and the fact that exchanges are size-only. Here is the policy in plain English, based on Gymshark's own support pages ¹.

How long is the Gymshark return window?

Gymshark gives you 30 days to return items bought on gymshark.com or in the Gymshark app, provided they're still in their original condition ¹. What starts the clock depends on where you bought:

• Online orders: 30 days from the date the order was delivered ¹. The returns guide also says you have 30 days from delivery to start your return ².
• Gymshark store purchases: 30 days from the purchase date ¹.

Holiday returns for 2026

Purchases made between November 1, 2026 and January 1, 2027 can be returned until January 31, 2027 ¹. Anything bought from January 2, 2027 onward goes back to the normal 30 days ¹.

What condition do items need to be in?

To get a full refund, items must come back unworn, unused, unwashed and in the condition you received them ¹. A few specifics:

• Swing tags: you can return an item even if you removed the swing tag, as long as it's unworn and unwashed ¹.
• Care label: if the small white care label has been cut out, the return can't be accepted ¹.
• Damage or wear: items returned damaged, worn or otherwise unsuitable won't be refunded ¹.
• Packaging: the original packaging isn't required, but pack items securely so they aren't damaged in transit ¹.

Every return is inspected when it arrives ¹.

What can't be returned to Gymshark?

• All underwear and swimwear, for hygiene reasons ¹
• Socks, unless they're still sealed in their original packaging ¹
• All bottles, for hygiene reasons ¹
• Personalized items ¹
• Items bought at Gymshark pop-up stores or during Gymshark events ¹
• Final Sale items: in the US and Canada, anything with a final discount of 60% or more ¹

Final Sale items are marked on the product page and clearly shown at checkout ¹, so check before you buy heavily discounted pieces.

How to return a Gymshark order in the US

US returns are free ². To start one in the Returns Portal:

1. Enter your order number (including the # symbol) and your postcode or email address, exactly as shown on your order confirmation ².
2. Pick the items you're returning or exchanging and give a reason ².
3. Choose a return method. Depending on the method, you either download and print a label or use a QR code for a printerless return ².
4. For a refund, choose your credit option before you submit the return ².

Once a return or exchange has been sent back, Gymshark's Customer Support can't change it ², so double-check your choices first.

Happy Returns Bars

If you drop off at a Happy Returns Bar, show your QR code to the agent along with the items – you don't need a box or a printed label ². Refunds for Happy Returns Bar drop-offs are processed immediately ¹.

One order per package

Gymshark can't process combined returns, so returns from different orders must be sent separately ¹. A return and an exchange from the same order can go back together in one package ¹.

When will I get my Gymshark refund?

For US returns, Gymshark lists transit and processing time of up to 15 working days ². You get an email once the return is processed, and then you should allow up to 7 working days for the refund to clear with your bank ².

Refunds go only to the original payment method ¹. If you paid partly or fully with a gift card, the refund is applied to the gift card first ¹. Keep any proof of postage until the refund arrives, because Gymshark may ask for it ¹.

Does Gymshark do exchanges?

Yes – the United States is one of the stores where exchanges are available ¹. The limits:

• Exchanges via Loop are only for a different size of the same item, not a different product ¹.
• Your new size doesn't ship until the item you're returning is scanned in at the warehouse, and Gymshark can't reserve the new item in the meantime ¹.
• If the exchange can't be processed, you get an email confirming a refund to your original payment method instead ¹.

Returning items at a Gymshark store

Online orders can only be returned in the same country you bought from ¹. You can use the Returns Portal or bring the items to a Gymshark store ². If you exchange an online order in store and the item is available, you receive an e-gift card by email ².

For items bought in a Gymshark store, you need a valid original receipt or e-receipt ¹. Without one, you may still be able to exchange at the manager's discretion ².

Faulty or wrong items

If something arrives faulty, Gymshark may ask for photos of the fault, but you don't need to send the item back ¹. Incorrect items have their own process on Gymshark's support site ¹.

Quick tips

• Note your delivery date – that's when the 30 days start for online orders ¹.
• Leave the care label in until you're sure you're keeping an item ¹.
• Use a Happy Returns Bar if you want the fastest refund ¹.
• Send each order in its own package ¹.