Overstock Return Policy: 30-Day Window, Shipping Fees & Final Sale
By ReturnClerk · Verified Oct 31, 2026 against 4 official sources · next review Nov 15, 2026 · Report a change
Quick answer
30days
Most items within 30 days of delivery
Overstock lets you send most items back within 30 days of delivery, as long as they're new or unused with all inserts and accessories 1. If you're returning because you changed your mind or something didn't fit, you pay the shipping; if Overstock made an error or the product is defective, it refunds the merchandise and shipping 1. Final Sale and As-Is items can't be returned, and oversized items can carry return shipping fees that generally range from $100 to $1,000 24.
On this page
This guide is for shoppers who ordered from Overstock.com and want to send something back. The rules change a lot with the type of item – a lamp, a sofa delivered by freight, a mattress and a watch each follow different terms – and with whether the return is your choice or Overstock's mistake.
Overstock's standard return window
You can send most items back within 30 days of delivery, and you should start the return within 30 days of receiving the item 1. Overstock inspects everything that comes back: the product must be in new or unused condition with all original inserts and accessories 1. Ship it as soon as you can – it needs to arrive at Overstock's facility within 45 days of receipt 1.
Who pays for return shipping
- Your choice: if the item didn't fit, you didn't like the color or quality, you changed your mind, ordered by mistake or bought it elsewhere, return shipping is on you 1.
- Overstock's error or a defect: Overstock refunds the cost of the merchandise and the shipping charges 1. For wrong or defective orders it may send replacement parts or accessories or issue a refund, and it covers return shipping 1.
If the product isn't defective, return shipping fees apply 1.
How to return an item
Start a self-service return from your My Account page 1. Overstock requires its own provided return label for every return 1. If you refuse the shipment or send it back without that label, a refund isn't guaranteed and a fee may be charged for the extra work to identify the return 1. Each label belongs to one specific return, so don't pack extra items in the same box 1.
Holiday returns
For purchases from November 1 through December 31, start the return within 30 days of delivery or by January 31, whichever is later 1. Holiday returns must reach the warehouse within 15 days of starting the return 1. Orders placed before November 1 follow the standard timeframes 1.
Items with their own rules
| Item | Rule |
|---|---|
| Car seats, strollers, breast pumps | 90 days from purchase; unopened, unused, seals intact 2 |
| Computers & electronics | Standard 30 days; must be unopened; original and return shipping may be deducted unless Overstock erred 2 |
| Jewelry & watches | Standard 30 days; new, unworn and not altered, including sizing 2 |
| TVs 50 inches or less | Standard 30-day policy 2 |
| TVs larger than 50 inches | Oversized return policy 2 |
| Mattresses & mattress sets | Not returnable unless defective or damaged, unless the product page says otherwise 2. Bed-in-a-box: customer's-choice returns only if unopened 2. Oversized mattresses, sets and foundations: a full refund for damage or defects only if you refuse them at delivery 2 |
| Expandable furniture | Not returnable unless defective or damaged, unless the product page says otherwise 2. Standard-shipping pieces: customer's-choice returns only if unopened 2. Oversized pieces: a full refund for damage or defects only if you refuse them at delivery 2 |
Jewelry and watches worth $100 or more should be shipped one item per package, and refunds for high-value pieces may take up to 7 business days to process because of inspection 2. For large appliances, a manufacturer defect, hidden damage, missing parts or installation damage means contacting the manufacturer for a warranty claim 2.
What can't be returned
Items marked Final Sale or As-Is are sold at a discount and can't be returned, refunded or exchanged, even if they turn out to have defects 2. Overstock also lists non-returnable categories for safety and legal reasons 3, including:
- Intimates, swimwear, socks, face masks, personalized and altered clothing 3
- Beauty, skin care, fragrance and many health and medical products 3
- Gift cards and items sold in bulk or by the case 3
Some items are returnable only while unopened: mattresses (unless damaged or defective), mattress toppers and pillows, car seats, breast pumps and strollers 3. The product page tells you if an item can't be returned 3. If a non-returnable item arrives damaged or defective, contact Customer Care 3.
Oversized items like furniture
Most new, unopened oversized items can be returned within 30 days of delivery 4. You pay the return shipping if you refuse a delivery without inspecting it, miss a delivery appointment, or return a non-defective, undamaged product 4. If the item isn't in original condition when it gets back, Overstock may deduct a return shipping fee that generally ranges from $100 to $1,000, depending on size and weight 4. Original and return shipping costs can also be deducted from the refund 4.
Inspect oversized deliveries right away: damage and defects must be reported to Overstock Customer Care within 24 hours 4. For damaged or defective items, Overstock refunds the full cost of the merchandise and any shipping charges 4. The exception is oversized mattresses, mattress sets, foundations and expandable furniture: these only qualify for a full refund for damage or defects if you refuse them at the time of delivery, so inspect them before you sign the shipping receipt 2.
Quick tips
- Check the product page for "Final Sale," "As-Is" or non-returnable notes before you buy 3.
- Use only Overstock's return label, one per item 1.
- For freight deliveries, note any damage before signing and report it within 24 hours 4. Refuse a damaged oversized mattress or expandable piece at delivery to keep a full refund 2.
- Customer Care for Overstock orders: 1-833-895-1554 1.
Frequently asked questions
How long do I have to return something to Overstock?
Does Overstock charge for returns?
Can I return a mattress to Overstock?
Usually only if it's defective or damaged, unless the product page says otherwise 2. Bed-in-a-box mattresses can be returned for customer's-choice reasons only if unopened 2. For an oversized mattress, mattress set or foundation, inspect it before you sign: you only qualify for a full refund for damage or defects if you refuse it at delivery 2.
How much does it cost to return furniture to Overstock?
Does Overstock extend returns for the holidays?
Yes. For purchases from November 1 through December 31, start the return within 30 days of delivery or by January 31, whichever is later, and get it to the warehouse within 15 days of starting the return 1.
Sources
- 1Standard Return PolicyOverstock Help Center, text captured Oct 31, 2026
- 2Product-Specific Return PoliciesOverstock Help Center, text captured Oct 31, 2026
- 3Non-Returnable ItemsOverstock Help Center, text captured Oct 31, 2026
- 4Oversized Item Return PolicyOverstock Help Center, text captured Oct 31, 2026
Verified Oct 31, 2026 against 4 official sources. Next review Nov 15, 2026.
ReturnClerk is not affiliated with Overstock. Policies change and individual stores may apply them differently, so confirm with the retailer before you act. Spotted something out of date? Tell us or read how we verify.