Mr Porter Return Policy (US): 28 Days, Free Within 14 & $9.95 Fee

Mr Porter makes returns fairly easy for US customers, but the clock matters: the first 14 days are free, and the full window closes at 28 days. Here is how the US policy works, based on Mr Porter's own US returns page ¹.

Deadlines and fees

All returns should be sent within 28 days of receiving your order ¹. Mr Porter may accept a later return at its discretion, and then only as store credit ¹. Outside of faulty items, your original shipping costs aren't refunded ¹.

How to start a return

1. Create the exchange or return on Mr Porter's site, or through your account if you're registered ¹.
2. Drop the package at the nearest UPS Access Point; orders delivered by FedEx go to a FedEx location instead ¹.
3. Mr Porter emails you when the return arrives, with a separate email for each package if you sent items separately ¹.

Condition rules

Items must come back unused with all Mr Porter tags and designer labels still attached, and returns that don't meet the policy are sent back to you ¹. More specifically, products should be new, unused and in perfect condition, with protective materials, packaging, accessories, authenticity cards and dust bags included ¹.

If an item shows signs of wear or has been altered, Mr Porter may refuse it or reduce your refund ¹. If it proposes a reduction, you can choose to have the items sent back to you at your own expense instead ¹.

Rules for shoes, grooming, jewelry and watches

• Shoes: try them on a carpeted surface to protect the soles ¹. Return the dust bag and shoebox, and put the shoebox inside outer packaging, otherwise the return won't be accepted ¹.
• Grooming: must be unused, unopened and in the original packaging ¹.
• Candles and fragrance: final sale due to transport restrictions ¹.
• Fine jewelry: unworn, with the presentation box, protective packaging and any cards or tags ¹.
• Luxury watches: unworn, with the plastic protective cover on the face, in original packaging with the warranty, and not wound up to the correct time ¹. Bracelets adjusted at your request need the same number of links as originally delivered ¹.
• Technology: return in the original packaging ¹.

Final Sale items

Products marked "Final Sale" can't be returned or exchanged ¹. Check the product page before buying if you're unsure about fit.

Exchanges

Swapping for another size or colour costs nothing, as long as it's available when you request the return ¹. For a different style, return the item for store credit and buy the new one as a separate order ¹.

Refunds: method and timing

You can choose a refund as store credit to your Mr Porter account or back to your original payment method ¹. Timing depends on how you paid:

• Credit card: within 10 working days of Mr Porter receiving your items ¹
• PayPal: within 24 hours of the refund email ¹
• Store credit: within 24 hours of the refund email ¹

If you paid with a mix of store credit and another method and got the order in one shipment, the refund is split the same way it was charged ¹.

Repeated returns

Mr Porter monitors return volume, and frequent or repeated returns that breach its terms are flagged ¹. In that case it may close your account or refuse future orders ¹.

Quick tips

• Aim to drop off within 14 days to keep the return free ¹.
• Keep tags, dust bags, authenticity cards and the shoebox until you're sure ¹.
• Choose store credit if you want the money back fastest ¹.