Marshalls Return Policy: 30 Days, Receipts, Store Credit & Holiday Dates

At Marshalls, the real question is usually not whether you can return something, but what you'll get back: your money or a merchandise credit. That depends on three things – where you bought it, how long ago, and whether you have the receipt. This guide sorts out each case from Marshalls' own policy pages.

The short version: 30 days in store, 40 days online

Returns are credited to your original form of payment when they're made within 30 days of purchase for store purchases, or within 40 days of the order date for online orders ¹. For online orders, the shipping confirmation email can set a different window, and it also flags final-sale or restricted items in the item details ².

What you'll get back

For online orders, the "receipt" is the printed packing slip or the shipping confirmation email ². Mail refunds without a receipt aren't allowed ².

No receipt? Bring your photo ID

Every non-receipted return requires a valid, government-issued photo ID, plus your name, address and signature – and you'll need the ID again to use the merchandise credit ³. The name on the ID you present when redeeming must match the one used when the credit was issued ³. A signature is required for any in-store return ².

Marshalls also notes that returns may be limited or declined by its refund verification systems, which track returns to reduce fraud ².

Holiday returns for 2026

Purchases made between October 4 and December 24, 2026 get extra time:

• Bought in a Marshalls store: return through January 25, 2027 ³.
• Bought on marshalls.com: return through February 4, 2027 ².

The normal return policy applies to purchases made from December 26, 2026, and holiday gift returns with a receipt receive store credit ¹.

Store or mail: what each one costs

In a Marshalls store – free. Online orders can be returned in a store within 40 days of the order date ². Bring the item and either your shipping confirmation email or the barcode/order number from your online order details ²; the plastic packaging the items came in makes it quicker ¹. Refunds or credits are issued on the spot, though your bank may take a few days to post the money ².

By mail – $11.99 per package. Start the return in Marshalls' online returns portal ¹. The return shipping and handling fee is deducted from your refund or store credit ² and charged for each package, so combine items into one box when you can ². The fee isn't refunded unless the merchandise is defective ². Mail refunds usually reach your account 10 to 14 business days after Marshalls receives the package ².

Oversized items such as accent chairs and area rugs may be restricted in the portal; for those, Marshalls points you to TJX Customer Service at 1-833-888-0776 ¹. Items bought in a store can't be returned online ².

Items Marshalls won't accept

• Merchandise that is used, worn or in unsellable condition ³.
• Swimwear and intimate apparel without the tickets properly attached ³.
• Opened or tampered beauty items ².
• Gift cards ².
• Items whose extra security tag has been removed – some items carry one that must stay attached and intact ².

From online orders, these aren't eligible for an in-store return: items over $1,000, handbags or footwear over $499.99, long occasion gowns and luggage sets ². Exchanges aren't offered on online orders ².

Paying with PayPal or a Rewards Certificate

PayPal purchases returned to a Marshalls store get a physical merchandise credit; returned by mail, they're refunded to the PayPal account minus the $11.99 fee ². Purchases made with a Rewards Certificate and returned by mail come back as a digital merchandise credit ². Original shipping and handling and any oversized-item surcharges are non-refundable ².

Marshalls and TJ Maxx don't share returns

Marshalls and TJ Maxx have the same owner and very similar rules, but returns don't cross over: Marshalls store purchases go back only to a Marshalls store, and marshalls.com orders only to a Marshalls store or the Marshalls online warehouse ³². If your item came from a sister store, see the TJ Maxx or HomeGoods pages.

Quick tips

• Want your money back, not credit? Return store purchases within 30 days with the register receipt ³.
• Online order? You have 40 days from the order date ¹.
• Skip the $11.99 fee by returning online orders in a store ¹.
• Keep tickets on swimwear and intimates ³.

For other retailers' rules, browse our returns policies hub or the Marshalls store page.