Ross Dress for Less Return Policy: 30 Days, Receipts & Store Credit

Ross Dress for Less keeps its return rules short, but small details decide whether you walk out with your money, a store credit or nothing: how many days have passed, whether you kept the receipt, and what shape the item is in. This guide walks through each case using Ross's own published return policy. For other Ross topics, see the Ross store page.

Ross return policy at a glance

Returning an item with a receipt within 30 days

This is the only case that gets you a real refund. Merchandise that hasn't been used, worn or altered and comes back with the original receipt within 30 days of purchase is refunded in full, in the same form of payment you used ¹.

If you paid with a credit or debit card, the money goes back to that same card ¹ – and you need to bring the card with you, because it must be present to complete the refund ¹.

Paid by check? Ross requires a five-day waiting period before it gives a cash refund on anything bought with a check ¹. Questions about check payments go to the number Ross lists for check inquiries, 1-800-767-7457 ¹.

Returns with a receipt older than 30 days

Missed the 30-day mark? The receipt still helps. Merchandise returned with a receipt older than 30 days will be exchanged or credited as store credit ¹. The item still has to be unused, unworn and unaltered – that rule applies to every return ¹.

Returning without a receipt

Ross does accept many returns without a receipt, but on stricter terms:

1. Bring a valid picture ID. No-receipt returns require one ¹. Ross accepts a driver's license, state photo ID, passport or military ID, and the ID is entered into its system ¹.
2. Expect store credit, not cash. You'll receive store credit or an exchange at the item's current selling price ¹ – not necessarily what you paid. Ross regularly marks down slow-selling merchandise and keeps marking it down until it sells ¹, so the current price can be lower than your original one.
3. Larger refunds arrive by mail. If the refund is over $50, the store credit voucher is sent by mail within 21 days of the return ¹, to the address on your picture ID ¹.

Every return goes through Ross's refund verification system ¹. The system caps how many no-receipt refunds you can make, and it can decline a refund ¹. Ross doesn't publish the exact limit. One more catch: if you previously exchanged something without a receipt, that exchange is treated as a no-receipt transaction ¹.

Condition rules and items with extra conditions

The baseline rule is simple: Ross gives no refund, store credit or exchange on merchandise that has been used, worn or altered ¹. On top of that:

• Swimwear and lingerie must have the original ticket attached to be returned or exchanged ¹.
• Software can't be refunded once it's opened; you can exchange it for like merchandise only if it's defective ¹.
• Select categories can't be refunded, credited or exchanged at all without a receipt, and some categories also require the tickets ¹. Ross prints the list on the front of your receipt, or you can ask the cashier ¹.

Exchanging an item at Ross

Exchanges are part of most scenarios above – a receipt older than 30 days, or no receipt at all, still lets you exchange an eligible item ¹. Plan to pick the replacement from what's on the shelves that day: Ross doesn't do itemized merchandise searches, and its systems don't track size or color ¹, so staff can't look up whether another store has your size.

Store credit and gift cards

Store credit from a return doesn't expire, and neither do Ross gift cards ¹. Protect them like cash – Ross says it isn't responsible for lost or stolen cards ¹.

Keep the original register receipt when you buy a gift card. A lost or stolen gift card can only be replaced for its remaining balance, and only when you present that original receipt ¹.

No online orders, no mail returns

Ross doesn't sell online: merchandise can't be purchased on its website, and all purchases are made in person in its stores ¹. Its return policy doesn't describe a mail-return option.

If you have a problem the policy doesn't cover, Ross directs other questions to the contact form on its website ¹, which includes a "Merchandise Return or Exchange" topic under customer service ¹.

Quick tips

• Return within 30 days with the original receipt if you want your money back – after that, the best you'll get is an exchange or store credit ¹.
• Bring the credit or debit card you paid with; the refund can't be completed without it ¹.
• Leave tickets on swimwear and lingerie until you're sure you're keeping them ¹.
• Check the front of your receipt for categories that can't come back without it ¹.
• Shopping for another off-price store? Compare the Marshalls return policy and the TJ Maxx return policy, or browse all return policies.