Burlington Return Policy: 30 Days, No-Receipt Credit & Jewelry Rules

Burlington's return rules are short, but what you get back depends on three things: whether you have the receipt, how long ago you bought the item, and whether it came from the Jewelry Counter or a layaway. Here's how each case works, with every rule tied to Burlington's own published policy pages.

Burlington return windows at a glance

Returning an item with your receipt

The core rule is simple: bring the item back within 30 days of purchase, along with your original receipt ¹. When the return is approved, the refund goes to the form of payment you originally used ¹. Two payment types work a little differently:

• Debit card with a PIN: you receive cash ¹.
• Check: the refund is credited to the original account ¹.

If you're a Burlington Loyalty member, you can choose an e-receipt or a printed copy for sale and return transactions at participating stores, which makes it harder to lose proof of purchase ³.

Returning an item without a receipt

Burlington does accept returns without a receipt, but you won't get your money back. You'll need a photo ID – a driver's license, a state-issued non-driver ID, a passport or a military ID – and the return is paid out as merchandise credit for the item's lowest selling price ¹. Because the credit is based on the lowest selling price rather than what you paid, it can be worth less if the item was later marked down.

Burlington may collect your ID information and return history and enter it into its processor's system where the law allows ¹.

Late returns: after 30 days and after 60 days

Burlington's policy opens with a firm rule – all items must be returned within 30 days of purchase ¹ – but the same page also explains what happens to returns accepted later:

• Receipted returns after 30 days receive merchandise credit, less service fees ¹.
• Returns after 60 days receive merchandise credit for the lowest selling price ¹.

The policy doesn't say how much the service fees are, and every return still needs verification and system approval, with Burlington free to limit or refuse any refund ¹. If you want your money back on your card or in cash, plan to return within 30 days.

What condition items must be in

Merchandise has to be in new condition – unused, unwashed and in its original packaging ¹. Keep the box or bag the item came in and don't wash clothing until you're sure you're keeping it.

Burlington Loyalty: 45-day extended returns

Burlington's free Loyalty program – there's no fee to join or maintain a membership ³ – includes extended returns. Members' returns are accepted within 45 days of purchase, but only at select stores, so check with an associate before counting on the extra time ³.

To join, you sign up at a participating Burlington store with your name, a valid email address and a phone number ³. The program is open only to US residents, including Puerto Rico, and you must be 13 years of age or older ³.

Jewelry Counter returns

Items bought at a Burlington Jewelry Counter follow their own, stricter policy:

1. You need an original receipt dated within 30 days, or 45 days for Loyalty members, for any return or exchange ².
2. The item can only go back to the store where you bought it ².
3. It must be new, unused and in its original packaging, with the Home Removal Tags still attached ².
4. Every Jewelry Counter return requires a valid government-issued photo ID and goes through third-party verification and system approval ².

Refunds go to your original form of payment, except that debit card purchases made with a PIN are refunded in cash ². Jewelry Counter items can't be placed on layaway ².

Layaway returns and refunds

Anything connected to a layaway comes back as store credit, not money:

• Layaway deposits, payments and returned layaway merchandise receive merchandise credit, less service fees ¹.
• Merchandise returned from a completed layaway is refunded as merchandise credit ¹.
• Burlington's Layaway Policy says refunds are only provided as merchandise credit, and you need a valid photo ID for layaway refunds and pick-ups ⁴.

Layaway carries a non-refundable $5 service fee ($1 in Maryland) and a minimum deposit of $10 or 20%, whichever is greater ⁴. If you don't finish the layaway on time or cancel it, the items go back to stock and you're charged an additional $10 fee ⁴. Some states differ: in MD, OH and RI the cancellation fee is $10 or 10%, whichever is less; in MD you can cancel within 14 days without an additional fee, and in OH and RI within 7 days without a service or cancellation fee ⁴.

Verification, limits and refusals

Every Burlington return is subject to a third-party verification process and system approval, and Burlington reserves the right to limit or refuse any refund ¹. Bringing your receipt, the original packaging and a photo ID gives your return the best chance of going through.

If you have a problem a store can't solve, Burlington's customer service specialists can be reached at 855-355-2875, Monday through Friday 9:00am to 6:00pm EST ³.

Quick tips

• Return within 30 days with your original receipt to get a refund to your original payment instead of store credit ¹.
• Keep items unused, unwashed and in their original packaging ¹.
• Carry a photo ID – it's required for no-receipt returns and for every Jewelry Counter return ¹².
• Loyalty member? Ask an associate whether your store offers the 45-day extended return window ³.
• Take Jewelry Counter purchases back to the same store you bought them from ².