Lenovo Return Policy: 30-⁠Day Window, Restocking Fees & Holiday Returns

Buying a PC directly from Lenovo comes with a fairly short, invoice-based return window, and the exact deadline depends on which Lenovo store you ordered from. Here's how Lenovo's US return policy works, based on Lenovo's own shopping FAQ and sales terms. For other Lenovo policies, see the Lenovo store page.

Lenovo return windows by store

Lenovo counts every window in calendar days from the date of the invoice ¹:

The sales terms phrase it as a deadline for requesting the return: your request must be submitted within those days ². Because the invoice date can come before delivery, check it in Order Lookup as soon as your order arrives.

What a return costs

Within the window, Lenovo processes returns free of shipping or restocking fees ¹. A 15% restocking fee of the price paid, plus return shipping and handling, applies to ¹:

• server and storage products,
• orders for personal computing products of more than five units, and
• products returned after the allotted window.

Those charges are waived if Lenovo shipped the wrong product or made an error in configuring your order ¹.

How to return a Lenovo order

1. Start in Order Lookup. Returns are initiated there ¹.
2. Watch your email. Within 48 hours you should receive your RMA (Return Authorization Number), a return shipping label and next steps ¹.
3. Pack it completely. Use the original box with all accessories and packaging ¹. The sales terms also list manuals, cables, adapters and packing materials, and ask that an opened box be securely taped ².
4. Label it. Don't cover the battery warning sticker with the shipping label ¹.
5. Drop it at UPS. Any UPS location works, as long as it's in the country the order was delivered to ¹.

Move quickly once you have the RMA: an authorized return must reach the Lenovo National Return Center within 10 calendar days of the RMA being issued ². Products sent back without an RMA travel at your risk ², and Lenovo asks customers not to refuse delivery but to return the item with an RMA instead ¹.

Large shipments: orders designated as heavyweight, less-than-truckload (LTL) or truckload must be returned through Lenovo Customer Support at 1-855-253-6686 (Option 3) ². Fees paid for liftgate, inside delivery and similar large-shipment services are not refunded ².

Refunds: method and timing

Refunds go back to your original form of payment ¹. Lenovo asks you to allow 5-10 business days for it to receive the package, inspect it and issue the refund, and your bank may take another 2-10 business days to post the funds ¹. The refund is the purchase price less any shipping, handling or restocking fees that apply ².

What you can't return

• Electronically delivered software cannot be returned at any point ².
• Digital gaming products are not returnable ².
• Partial refunds or credits for parts of a product, such as installed software options, and quantities that weren't separately priced, aren't available ².

Cancelling instead of returning

If your order hasn't shipped yet, you can request a cancellation in Order Lookup, but products that have already shipped or started manufacturing can't be cancelled ¹. Lenovo reviews every cancellation request for eligibility ¹. For those orders, use the return process once the item arrives. Pre-ordered products follow the same returns rules ².

Holiday 2026 extended returns

Lenovo.com orders placed November 2 to December 13 can be returned through January 27, 2027, with no shipping, handling or restocking fees ¹. The extension doesn't cover Lenovo Outlet orders, server and storage products, Motorola phones or orders of more than five units; those keep their usual terms ¹.

Damaged, wrong or defective products

Inspect every package when it arrives and report problems within your return period, so Lenovo can resolve them before the window closes ¹. For a problem with a product you already own or a warranty question, Lenovo points you to its Technical Support team ¹.

Quick tips

• Note your invoice date the day your order ships; the 30-day clock starts there ¹.
• Keep the original box and every accessory until you're sure you're keeping the PC ¹.
• Your return must reach the Lenovo National Return Center within 10 calendar days of the RMA being issued, so ship it right away and leave time for transit ².
• Compare how other sellers handle returns in our returns guides.