Garmin Return Policy: 30 Days on Garmin.com Orders, Exclusions & Warranty

Garmin's return rules are short, and the most important one is where you bought the device. Orders placed on Garmin.com follow Garmin's 30-day policy; devices bought from a retailer follow that retailer's rules. Here is what Garmin's own US pages say, plus how the warranty takes over once returns are no longer possible ¹.

Garmin.com return window

Merchandise in its original condition may be returned for a refund within 30 days of receiving your order ¹. The clock runs from when the order reaches you, not from the order date ¹.

What Garmin won't refund

Garmin lists three kinds of purchases as nonrefundable ¹:

• Opened software
• Downloadable items
• Custom products

If you're unsure whether something you ordered counts as custom, check before you open or use it.

How to start a Garmin.com return

1. Submit a return request online. Garmin says you can start the return process this way ¹.
2. Track it. Garmin.com links a page where you can check order, repair or return status ¹, and your order history shows the status of outstanding orders ².
3. Don't ship without authorization. Garmin's shop terms warn that products returned to its address without a valid RMA may be rejected, and that you must contact Garmin Customer Support before returning any product ².

Bought from a retailer or dealer?

Items bought at retail or online stores must be returned to the location where you purchased them ¹. Their return policies may vary, restocking fees may apply, and Garmin suggests contacting the dealer directly for its return policy ¹. For example, a Garmin bought on Amazon follows the Amazon return policy.

Defective or wrong item on arrival

Garmin's shop terms ask you to inspect products as soon as they're delivered and accept or reject them immediately ². If something is defective or doesn't match your order, promptly notify Garmin and give it a reasonable opportunity to fix the problem ². Note that you can't change the shipping address after an order is placed ².

After the return window: the Garmin limited warranty

Once the return window closes, a defect is handled under Garmin's Consumer Limited Warranty. Non-aviation products are warranted to be free from defects in materials or workmanship for one year from the date of purchase ³.

• What Garmin does: at its option, it repairs the device, replaces it with a new or Garmin Recertified device, or exchanges it for a full refund of your purchase price ³.
• Cost: repairs or replacements are free for parts and labor, but you pay any transportation cost ³.
• Replacement coverage: repaired or replaced devices get a 90-day warranty, or the rest of the original 1-year warranty if that's longer ³.
• Not covered: cosmetic damage such as scratches, consumable parts such as batteries (unless a defect caused the damage), and damage from accidents, misuse, water or fire, among other exclusions ³.

To start, review the help resources on support.garmin.com, then contact an authorized service facility or follow the instructions there; in the US you can also call 1-800-800-1020 ³.

Who is covered by the US warranty

The US warranty applies only to products bought from Garmin U.S. or a Garmin authorized reseller in the United States ³. Garmin can reject claims for products from unauthorized resellers, including unauthorized internet sites ³. Bought at an online auction? Auction confirmations aren't accepted as proof; you need an original or copy of the sales receipt from the original retailer ³.

What Garmin's return page doesn't say

The Garmin.com returns note doesn't state how long refunds take, who pays return shipping, whether exchanges are offered, or any holiday extension ¹. Ask Garmin Customer Support about these when you submit your return request rather than assuming.

Quick tips

• Note your delivery date: the 30 days count from when you received the order ¹.
• Keep the item in original condition and don't open software you might return ¹.
• Contact Garmin before mailing anything back ².
• Keep your receipt – it matters for warranty claims, especially for marketplace or auction buys ³.
• More retailer rules are in our returns guides and on the Garmin store page.