GoPro Return Policy: 30-⁠Day Money Back Guarantee & RMA Steps

This guide is for anyone who ordered a GoPro camera, mount or accessory directly from GoPro.com and wants to send it back. Your options depend on two things: whether you're still inside the 30-day Money Back Guarantee, and whether the problem is a change of mind or a manufacturing defect ¹.

How long do you have to return a GoPro.com order?

GoPro's Money Back Guarantee lets you return a GoPro.com order for a refund if, at any time within 30 days of receiving your order, you're not fully satisfied – no questions asked ¹. The clock starts when the order reaches you, not when you place it ¹.

The return instructions apply to products bought directly from GoPro.com ². GoPro customers in the EU are pointed to a separate EU warranty page ².

What condition does the item need to be in?

All merchandise must be in like-new condition ¹. Items damaged for reasons that GoPro's warranty doesn't cover can't be accepted back for a refund under the Money Back Guarantee ¹. In practice, that means a camera with accident damage or heavy wear is not a candidate for a change-of-mind refund (see the warranty section below for defects) ².

How to return a GoPro.com purchase, step by step

1. Get an RMA number. Contact GoPro Customer Support to request a Return Merchandise Authorization (RMA) number. You must have it before you ship, and packages without an RMA number are not accepted ².
2. Pack it safely. Include a printed copy of the RMA form that GoPro emailed to you ².
3. Label the box. Write the RMA number on the outside of the box ².
4. Ship it within seven days. To be eligible for a full refund, the return must be dropped off at the carrier within seven days of requesting the RMA; late returns are not accommodated ².
5. Keep your drop-off receipt. Get a receipt from the carrier and keep it until the return is processed ².

For the Americas, GoPro lists its returns facility as GoPro Returns, 1784 Pan American St., Suite 101, Calexico, CA 92231 ². Don't try to drop the product off in person, even if you live nearby – GoPro says these locations are not set up to receive visitors ².

How and when you get your refund

Once GoPro receives your package and approves the return, the cost of the item is refunded via the same method you used to buy it ². GoPro's instructions say your card is credited when the returned merchandise is received ². GoPro's pages don't give a set number of days for the refund to post.

What isn't refunded

• Shipping fees you paid on the original order are not refundable ¹.
• Return shipping charges may apply ¹.
• Landed costs are not refundable and won't be credited back ².

What if your GoPro is defective?

Outside a change-of-mind return, GoPro's warranty covers manufacturing defects:

• Cameras and other GoPro products: guaranteed against manufacturing defects for one year from the original date of delivery; GoPro will repair or replace the defective part or product with a comparable one at its discretion ².
• Non-electrical mounts and accessories: a Lifetime Warranty against defects in materials and workmanship, for the first purchaser or gift recipient ².
• Electrical mounts and accessories: covered for their useful life, but not more than two years from the date of delivery ².
• The mount and accessory warranties exclude all batteries and Karma products ².

Not covered: damage from use, accidents or normal wear and tear ², and water housing leakage or resulting damage ². Returns or replacements may be subject to shipping, handling, replacement and restocking fees ².

To use the warranty, contact GoPro Customer Support before sending anything. If support decides the issue qualifies, you'll get an RMA number; returns that don't qualify are sent back to you ². For covered defects GoPro replaces the product or part free of charge and may cover shipping at its discretion ². For mount and accessory warranty evaluations, include an explanation and your receipt, and ship pre-paid and insured ².

Quick tips

• Request the RMA only when you're ready to ship – the seven-day drop-off clock starts when you request it ².
• Hold on to every part of the order and keep things in like-new condition until you decide ¹.
• Save the carrier drop-off receipt until your refund shows up ².
• If the camera stopped working rather than just disappointing you, ask support about warranty service instead of a refund ².
• For more store policies, see the GoPro store page or all return policies.