True Religion Return Policy: 30-⁠Day Window, Final Sale & Store Returns

True Religion's return rules are short, but a few details catch people out: the clock runs from the purchase date, store returns need a photo ID, and some payment types and product lines can only go back by mail. Here's how it works for US shoppers, based on True Religion's own Shipping & Returns and FAQ pages. For other True Religion policies, see the True Religion store page.

How long do you have to return?

You have 30 days of purchase to send a Truereligion.com order back to the warehouse for a refund or credit ¹. The same 30-day limit applies to refunds on returns that come with the original receipt ¹. True Religion's FAQ describes the window as 30 days after purchase, for both refunds and exchanges ².

Because orders can't be cancelled or changed once placed, a return is the way to undo an order you no longer want ².

What condition items must be in

True Religion accepts merchandise in its original condition: unworn, unwashed, with tags attached ¹. Defective merchandise is accepted too ¹. The company says it guarantees its products to be free of manufacturing defects and will take any defective item back for a refund or exchange ².

What can't be returned

• Swimwear ¹
• Intimate apparel ¹
• Items marked as final sale ¹
• Gift cards, which also can't be redeemed for cash except where the law requires it ¹

The original shipping charge on your order isn't refunded either ¹.

How to return an online order by mail

1. Start the return from the Shipping & Returns page. You can print the label or use the QR code provided by FedEx ¹.
2. Pack it. Use the original box if you can; if not, an unmarked box or packing box works ¹.
3. Add the paperwork. Include a copy of the packing slip or order confirmation inside the package ¹.
4. Ship it to True Religion Returns, 11127 Catawba Ave, Fontana, CA 92337 ¹.

Once the package arrives, the refund is processed within 2 to 3 weeks, and any refund due goes back to your original form of payment ¹.

Returning an online order in a store

Take the items, the packing slip and the order confirmation to your closest True Religion store or outlet ¹. You'll need a valid government-issued photo ID for every in-store return or exchange ¹. If you don't have the packing slip or confirmation, the store can exchange the item or give store credit for its current selling value ¹.

Some online orders can't be handled in a store:

• PayPal and Amazon Pay orders. Stores can't refund these, so they have to be shipped back to the warehouse ¹.
• Limited edition collaborations and online exclusives. These must be shipped back and can't be exchanged in store either ¹.

Returning something you bought in a store

Items bought in a True Religion store can be returned to any True Religion store; bring the item and your receipt ¹. Purchases can be returned or exchanged at any US or Canada True Religion location ¹. Most of these returns are credited back to your original form of payment within 5 business days ¹.

Refunds with and without a receipt

Note that credit based on the current selling price can be less than what you paid if the item has since gone on sale ¹.

Exchanges

True Religion is unable to process exchanges online ¹. To swap a size or color, order the replacement online or visit a True Religion store ¹.

Gifts, rewards points and TikTok Shop orders

• Gifts: follow the same steps as for online orders or store returns ¹.
• True Rewards discounts: if you return a whole order that used a points discount, you get back the dollar amount you actually spent, and the points are added back to your account ². For example, a $10 Reward Coupon on a $100 purchase means $90 goes back to your card and the $10 reward credit returns to your rewards account ².
• TikTok Shop: return these orders through the TikTok app, where TikTok's window and conditions apply ¹.

Orders shipped outside the US

International orders can be returned for a refund, but True Religion doesn't provide prepaid return labels ¹. You pay the return shipping, and original shipping charges, duties and taxes aren't refunded ¹. In Canada, online purchases can be exchanged at True Religion stores, but those stores can't issue refunds for online purchases ¹.

Missing package or questions

If tracking shows your order as delivered but it never arrived, contact True Religion within 30 days of the delivery date to file a claim ². For return questions, email [email protected] ¹ or text +1-855-928-6124, 9am-4pm PST, 7 days a week ¹.

Quick tips

• Count 30 days from the purchase date, not from when you start thinking about a return ¹.
• Try jeans on before washing them; washed items don't qualify ¹.
• Paid with PayPal or Amazon Pay? Plan to mail the return, since stores can't refund those orders ¹.
• Keep your receipt or packing slip; without one you'll get an exchange or credit instead of a refund ¹.
• Compare with other brands in our return policy guides.