Dell Price Match Policy: 30-Day Price Guarantee & Competitor Matching
By ReturnClerk · Verified Oct 31, 2026 against 2 official sources · next review Nov 15, 2026 · Report a change
Quick answer
30days
Difference refunded within 30 days of the invoice date (Dell.com purchases)
Dell runs two programs: a 30-Day Price Guarantee that refunds the difference if Dell.com's price drops within 30 days of your invoice date, and a Competitor Price Match for lower prices at listed retailer websites, before you buy or within 30 days after; Dell's page counts that window from the purchase in one place and from the invoice date in others, so count from your order date to be safe 1. Competitor matches on personal computers are capped at 10% of the Dell price, purchases are capped at $10,000, and only individual consumers buying for personal use qualify 1. For PCs and PC accessories bought from 1 November to 29 December 2026, the price guarantee runs until 15 January 2027 or 30 days from the invoice date, whichever is later 2.
- Dell's own price drops
- 30 days1
- Competitor match window
- 30 daysBefore purchase or within 30 days after (purchase or invoice date; count from the order date to be safe)
- PC competitor match cap
- Up to 10% of the Dell product price1
- Purchase limit
- $10,000 maximum; five items per customer1
- Who qualifies
- Individual consumers buying for personal use; no business accounts or resellers1
- Holiday 2026
- PC purchases Nov 1–Dec 29, 2026 covered until Jan 15, 2027 or 30 days, whichever is later2
- Coupons
- Use a coupon or a price match on an item, not both1
On this page
- Dell's two programs at a glance
- The 30-Day Price Guarantee (Dell.com price drops)
- Holiday 2026: extended price guarantee
- The Competitor Price Match
- Retailer websites Dell will match
- How to request a competitor match
- Limits: five items and $10,000
- What Dell won't match
- Coupons and member discounts
- Quick tips
- Frequently asked questions
Dell's price protection comes in two parts, and the one you need depends on whose price is lower. If Dell.com drops the price after you buy, the 30-Day Price Guarantee applies; if another retailer's website has it cheaper, the Competitor Price Match applies. This guide covers both, using Dell's US price match page and its holiday terms. For other retailers' rules, see our price matching guides 1.
Dell's two programs at a glance
| Program | What's compared | Window |
|---|---|---|
| 30-Day Price Guarantee | A lower price on Dell.com for the same product you bought on Dell.com 1 | 30 days from your invoice date 1 |
| Competitor Price Match | A lower price on a listed retailer's website 1 | Before you buy, or within 30 days after (purchase or invoice date, see below) 1 |
Each product can get only one approved pricing credit per customer, under either program – not both, and not twice 1. Both programs are only for individual consumers buying for personal use; business accounts, resellers and bulk purchases aren't eligible 1.
The 30-Day Price Guarantee (Dell.com price drops)
If you see a lower price on Dell.com within 30 days after your purchase, Dell will refund the difference 1. The guarantee counts from your invoice date and applies only to purchases from Dell on Dell.com, not other retailer websites 1.
To claim it:
- Find your product on Dell.com within 30 days of purchase and save the link 1.
- Share the link with a customer care agent through Dell's Order Support portal 1. Dell refunds the difference after verification 1.
Holiday 2026: extended price guarantee
Dell's US "Why Buy Direct" page adds a holiday extension. Purchases of PCs and accessories for PCs made from 1 November 2026 to 29 December 2026 get an extended price guarantee period until 15 January 2027 or 30 days from the invoice date, whichever is later 2. All the standard Price Guarantee terms, conditions and exclusions still apply during that extension 2.
The Competitor Price Match
If you find a lower price advertised online for an identical electronic product, or for an equivalent Dell, HP, Apple or Lenovo computer as determined by Dell, Dell will match it 1. For personal computers, the competitor match is limited to a maximum of 10% of the Dell product price 1. The lower price must be for an identical product on Dell.com 1.
What counts as a match depends on the product:
- HP, Lenovo or Apple PCs, tablets and monitors sold on those brands' US websites must match a Dell PC on key specs 1: operating system, memory, hard drive capacity, graphics card, screen size and resolution, touch capability, processor, mobile broadband, security features, keyboard (backlit or wireless) and services 1.
- PCs from the listed retailers must share the same key specs as an identical PC on Dell.com 1.
- Monitors must share the key specs listed on Dell.com 1.
- Electronics and accessories need an identical Manufacturer's Part Number to the item sold on Dell.com 1.
Retailer websites Dell will match
Dell's list of qualifying retailer websites 1:
- Amazon.com, Apple.com, BestBuy.com, BHPhotoVideo.com
- HP.com, Lenovo.com, Microcenter.com, Newegg.com, Neweggbusiness.com
- OfficeDepot.com, Staples.com, Sears.com, Target.com, Walmart.com
A price that isn't advertised on one of these websites doesn't qualify, and neither does in-store-only pricing 1. Marketplace pages where a third party fulfills the order, such as Amazon Marketplace pages, are excluded 1, as are prices from paid membership clubs like Costco.com and SamsClub.com 1.
How to request a competitor match
Before you buy: find the lower price on a qualifying retailer's website, compare the specs and save the link 1. Share it with a Dell expert by chat or phone; once a sales agent validates it, the match is applied before your purchase 1. Dell doesn't do automatic price matching online, so you have to contact a sales or customer care expert 1.
After you buy: within 30 days, find the lower price, compare the specs and save the link 1. Dell's page words this window two ways – "within 30 days of purchase" in one step and "30 days from your invoice date" in its terms – so count from your order date to be safe 1. Then go to the Order Support Portal and choose Get Help → My Refunds → Create Service Request → Better Competitor Pricing 1. A customer care agent validates the request and refunds the applicable amount 1.
Limits: five items and $10,000
- Five items. Dell will only match five items per customer, and price-difference refunds are limited to five per customer 1.
- $10,000 cap. The maximum purchase amount under the Price Guarantee and Competitor Price Match is $10,000 1.
- No resale. Products intended for resale are expressly prohibited 1.
- Dell's discretion. Dell reserves the right to limit quantities and deny requests that don't meet its criteria 1.
What Dell won't match
Neither program applies to 1:
- Marketplace resellers, financing offers (including Special Finance), gift card offers, bundles and free items
- Pricing errors, service and installation offers
- Limited-quantity items, out-of-stock items, clearance and Outlet products
- Dell's Member Purchase Program offers you aren't otherwise eligible for, Deal of the Week, Daily Deals, coupons, mail-in rebates and rewards
On the competitor side, Dell also excludes deal-of-the-day, flash sale, closeout, special seasonal or holiday, discontinued and "doorbuster" prices 1; prices built on rebates, coupons, financing, bundles or gift cards 1; and lower offers on products that are on a lead time, rain check or out of stock 1. Customizable configurations and Dell specialty products – including enterprise products, the Dell Pro series, Latitude educational series, Latitude Pro Rugged models, OptiPlex 3000, and storage, memory and networking products – are excluded too 1. Final sale items are on the exclusion list as well 1.
An item that's already been approved for a Price Guarantee or Competitor Price Match refund can't get another one 1.
Coupons and member discounts
You can use either a coupon or a price match on an item, but not both 1. A matched price can't be combined with any other promotion or discount, and the requested matched price becomes the final price 1. Price matches also can't be combined with Dell's Member Purchase Program offers or discounts 1.
Quick tips
- Save the competitor's product link – every request starts with it 1.
- Check the specs line by line: Dell matches a PC only when it shares the same key specs as an identical PC on Dell.com 1.
- Watch Dell.com for 30 days after you buy and file through the Order Support portal if the price falls 1.
- Bought a PC during the 2026 holidays? Your price guarantee runs until at least 15 January 2027 2.
- Compare coupon savings against a match: you can't stack them 1. More on Dell: the Dell store page.
Frequently asked questions
Does Dell price match Best Buy or Amazon?
Yes, both are on Dell's list of retailer websites it will match, along with Apple.com, HP.com, Lenovo.com, Walmart.com, Target.com, Newegg.com, B&H (BHPhotoVideo.com), Micro Center, Office Depot, Staples and Sears 1. Amazon Marketplace pages fulfilled by third parties don't count, and in-store-only prices are excluded 1.
How long after buying from Dell can I get a price adjustment?
If Dell.com's own price drops, you can get the difference within 30 days of your invoice date 1. For a lower competitor price, the window is also 30 days: Dell's steps say 30 days of purchase, while its terms say 30 days from your invoice date, so count from your order date to be safe 1. Holiday 2026 PC and PC accessory purchases made from 1 November to 29 December 2026 are covered until 15 January 2027 or 30 days from the invoice date, whichever is later 2.
Can I price match Dell online without calling?
Can I use a Dell coupon and a price match together?
No. Dell says you can use either a coupon or a price match on an item, but not both, and price-matched items can't be combined with member purchase program discounts 1.
Does Dell price match Costco?
No. Prices from paid membership clubs or paid loyalty programs are excluded, and Dell names Costco.com and SamsClub.com as examples 1.
Sources
- 1Dell 30-Day Price Guarantee and Competitor Price Match (Dell Price Match and Low Price Guarantee)Dell USA, text captured Oct 31, 2026
- 2Why Buy Direct from Dell (Price Match and Price Guarantee; Extended Price Guarantee terms)Dell USA, text captured Oct 31, 2026
Verified Oct 31, 2026 against 2 official sources. Next review Nov 15, 2026.
ReturnClerk is not affiliated with Dell. Policies change and individual stores may apply them differently, so confirm with the retailer before you act. Spotted something out of date? Tell us or read how we verify.