Converse Return Policy: 30 Days From Delivery, Free Labels & Exclusions

Converse keeps returns simple: one window, free labels and the option to walk an online order into a store. The details that trip people up are the label (it isn't in the box), custom shoes and gifts. This guide uses Converse's U.S. Terms of Sale and its help center. For other brands, browse our return policy guides.

Converse returns at a glance

The 30-day window

Whether you bought online or in a store, you can return your Converse purchase for any reason for a refund or exchange within 30 days of the date of delivery ¹. Converse's site banner sums it up as free 30-day returns, with exclusions ¹.

The terms also say that after 30 days, product must be unused, unworn, unwashed and untreated to receive a refund or exchange ¹. The safest plan is to decide within the 30 days and keep shoes clean until you're sure.

How to return an online order

Converse stopped putting pre-paid return labels in Converse.com orders on March 1, 2023 ², so you'll get the label yourself:

1. Get a label. Look up your order with the Start a Return link to download a printable label ². Members can also find it in My Account under My Orders ².
2. Pack it. Put the item(s) in their shipping box ².
3. Label it. Attach the label to the outside of the box, or show it to the cashier at any UPS location ².
4. Drop it off at any UPS location ².

The labels are free ². Lost yours? Click Start a Return in the Help menu again to retrieve it ². If the online return portal won't accept your order, contact Customer Service by chat or phone ².

Returning to a Converse store

You can always take an online order to your nearest Converse store ¹; returns to U.S.-based Converse stores are free and no label is needed ². For purchases made in a store, bring your products with the receipt for a full refund to your original form of payment ¹.

Products bought from another authorized retailer or vendor can't be returned to Converse.com or a Converse store ¹.

Refunds and timing

Once Converse receives and processes your return, it sends a confirmation email and processes your refund to the original form of payment within two business days ¹. It may take up to 10 additional business days for your bank or card to show the refund ¹.

When you return a Converse.com order in a store, the refund goes like this ²:

• Converse gift card: refunded to a new Converse digital gift card.
• Major credit or debit card: credited to the same card.
• Klarna: back to Klarna online, or to a physical gift card or major credit card in store.
• PayPal: back to PayPal online, or to a physical gift card or major credit card in store.

Gift cards bought on Converse.com aren't refundable ¹.

Exchanges

To exchange an online order for another size or color, call Converse Customer Service ². You can also take your Converse.com order to a Converse store for an in-store exchange ².

What Converse won't take back

• Converse By You custom orders are ineligible for returns or exchanges ².
• Products bought from other retailers or vendors can't be returned to Converse ¹.
• Gift cards bought on Converse.com aren't refundable ¹.

Returning a gift

Converse says gift returns or exchanges currently need to be handled by the person who paid for the gift ². If you'd rather return or exchange it yourself, bring it to a Converse retail store ².

Defective or damaged items

When your order arrives, check the packaging; if the products look damaged, don't accept the shipment and contact Customer Service right away ¹. For a defective or flawed item bought less than 30 days ago, contact Customer Service by phone or chat ². If it's been more than 30 days, Converse directs you to its warranty article for next steps ² and says to contact Customer Service about defects not caused by normal wear and tear ¹.

Cancelling instead of returning

If your order status is "Pending" or "On Hold," you can ask customer service to cancel it ¹. If Converse can't cancel, the order ships as scheduled and you can still return it for any reason within 30 days, free of charge ¹.

Quick tips

• Note your delivery date: the 30 days start then, not at checkout ¹.
• Don't look for a label in the box; download it via Start a Return ².
• Near a Converse store? Drop the order off there, no label needed ².
• Questions? Converse customer service is at 1-800-428-2667, 7 days a week ¹. See the Converse store page for more.