Bonobos Return Policy: 45 Days for Refunds, 90 Days for Store Credit
By ReturnClerk · Verified Oct 31, 2026 against 1 official source · next review Dec 15, 2026 · Report a change
Quick answer
45days
of the ship date
Bonobos takes back unworn, unwashed and unaltered items, but how long you have depends on what you want back: 45 days from the ship date for a refund to your original payment method, and up to 90 days for store credit 1. Return shipping on US orders is free with a prepaid UPS label, or you can drop items at a Guideshop 1. Final sale items, gift cards and Bonobos items bought from other retailers can't be returned to Bonobos 1.
On this page
Bonobos advertises 90-day returns, but the full 90 days only applies if you're happy with store credit. If you want your money back on the card you used, the deadline is shorter. Here is how the policy works for US orders, based on Bonobos' own refund policy page 1.
Two return windows: 45 days and 90 days
Both windows start from the day your order ships 1:
| What you want back | Deadline |
|---|---|
| Refund to your original payment method | 45 days 1 |
| Store credit refund | Up to 90 days 1 |
| Exchange | The full 90 days 1 |
If you're close to day 45 and want cash back, send the return right away; after that point the best you can get is store credit 1.
What condition items must be in
Bonobos accepts returns and exchanges of items that are unworn, unwashed and unaltered 1. Its headline policy also refers to items with tags 1, so keep the tags on until you've decided.
What can't be returned
- Final sale items may not be returned 1.
- Gift cards are non-refundable and not eligible for return 1.
- Items from other retailers: Bonobos doesn't accept returns of Bonobos products bought from third-party retailers such as Nordstrom or Trunk Club 1.
How to return by mail or at a Guideshop
- Go to bonobos.com/return-label to generate a prepaid UPS return shipping label 1.
- Enter your order or shipping number and the email address where the label should be sent 1.
- Pack the items and ship them. Labels use ground shipping, and return shipping for domestic orders is free 1.
Prefer to hand it over in person? You can also return items to a local Guideshop location 1.
When you'll get your refund
Bonobos emails a confirmation once it has processed your return 1. Allow up to 14 days after Bonobos receives the return, which covers processing and the time your bank takes to post the refund 1. If you chose store credit, it is available as soon as the return is received and processed 1.
Original shipping and handling charges are not refunded or adjusted 1. For returns sent from US territories or military bases (APO/DPO/FPO), allow up to 4 weeks for shipping and processing 1.
Exchanges
The refund policy page says you can exchange unworn, unwashed and unaltered items during the full 90 days 1. Exchange steps are handled in Bonobos' help center, which we could not capture for this guide, so check your account or contact Bonobos for the current exchange process.
Quick tips
- Want money back rather than credit? Ship the return within 45 days of the ship date 1.
- Keep the original tags on and don't wash or alter anything until you're sure 1.
- Bought Bonobos at another store? Return it there, not to Bonobos 1.
- Save the confirmation email; your refund clock is up to 14 days from when Bonobos receives the package 1.
Frequently asked questions
Is the Bonobos return policy 45 or 90 days?
Are Bonobos returns free?
Can I return Bonobos clothes I bought at Nordstrom?
No. Bonobos doesn't accept returns of its items bought from third-party retailers such as Nordstrom or Trunk Club; contact the retailer where you bought them 1.
How long does a Bonobos refund take?
Sources
- 1Refund policy – What's your return policy?Bonobos, text captured Oct 31, 2026
Verified Oct 31, 2026 against 1 official source. Next review Dec 15, 2026.
ReturnClerk is not affiliated with Bonobos. Policies change and individual stores may apply them differently, so confirm with the retailer before you act. Spotted something out of date? Tell us or read how we verify.