Bob's Discount Furniture Return Policy: Cancellations, Mattresses & Defects
By ReturnClerk · Verified Oct 31, 2026 against 2 official sources · next review Dec 15, 2026 · Report a change
Quick answer
3days
of receipt, like-new, minus return shipping
Bob's Discount Furniture lets you cancel an order for a full refund up until the day of delivery or pickup, but once you accept your furniture it generally can't be returned 1. The exceptions are narrow: accessories and FedEx/UPS-shipped items can go back within 3 days of receipt minus return shipping, and mattresses can be exchanged once or returned within 90 days of receipt 1. Furniture with an unserviceable factory defect within 1 year is replaced 1.
On this page
Bob's Discount Furniture runs a strict return policy compared with many retailers: the real decision point is before your furniture arrives. This guide explains what you can still cancel, what can come back after delivery, and how refunds are paid, based on Bob's own policy pages.
Cancel before delivery for a full refund
You can cancel an order for a full refund at any time up until the day of delivery or pickup 1. Items sent by standard shipping (FedEx/UPS), including orders shipped directly from Bob's factories, can be cancelled for a full refund until they ship 1.
New Jersey residents have an extra right: if the merchandise isn't available by the promised delivery date, Bob's must offer you the choice of cancelling with a full refund or accepting the merchandise at a specific later date 2.
Can you return furniture after delivery?
Usually not. Bob's says that once you accept your furniture it can't be returned, with a few exceptions 1. If you pick up in store, inspect everything before you drive off, because Bob's isn't responsible for damage once the furniture is loaded 2.
Exceptions: accessories and FedEx/UPS items
| What you bought | Return window | Refund |
|---|---|---|
| Accessories such as rugs, lamps, bed protectors, pillows and pillow protectors | 3 days of receipt, like-new condition | Full refund excluding return shipping 1 |
| Merchandise shipped via FedEx/UPS, including factory-direct orders | 3 days of receipt | Full refund minus the cost of return shipping 1 |
A 3-day window is very short 1, so open and check these items as soon as they arrive.
Mattress Satisfaction Guarantee
Bob's expects an adjustment period with a new mattress: its terms say to give it at least 30 days, then offer a one-time re-selection if you're still not satisfied 2. A refund return is listed separately, as an alternative 2. Both options run from the original receipt date:
- One-time re-selection (after 30 days, within 90 days of receipt): swap for a different mattress. Bob's charges or credits the price difference, and you pay the delivery cost for the exchange 1.
- Return for a refund (within 90 days of receipt): you get the purchase price back minus the original delivery fee 1. Neither Bob's page sets a 30-day wait for this option 12, so if you want a refund sooner, ask Bob's before you schedule it.
Foundations and adjustable bases can't be refunded, returned or exchanged 1. If the mattress has a factory defect, Bob's replaces it during the stated manufacturer's warranty period 1.
Factory defects and the 1-year limited warranty
Regular-priced furniture comes with a 1-year limited warranty against factory defects, counted from the original receipt date, as long as the item is still within Bob's delivery area 2. Report the defect and Bob's arranges in-home service within that year; items shipped directly from the manufacturer are excluded from in-home service 2. If the defect can't be fixed, the item is replaced 1. After the warranty ends, in-home service is available for a fee 2.
The warranty doesn't cover normal wear and tear, abuse, neglect, or damage from improper use, care or storage 2. Mattresses, foundations and motion furniture may carry additional factory warranties 2.
Outlet and as-is items
Merchandise from Bob's Outlet that isn't brand-new or factory-fresh is sold "as-is" and is excluded from returns, refunds, exchanges, warranty and service 2. Mismatched bedding sets from the Outlet must be accepted as a set at delivery, and after that all sales are final 1.
How refunds are paid
Refunds go back to the credit card you used for the original purchase 1. If you paid by cash, check, traveler's check or money order, Bob's Home Office mails a refund check within ten (10) business days 1. Checks can only be made out to the person listed as the sold-to party on the original sales order 1.
How to reach Bob's
For help with an order, call Bob's at 860-812-1111 1. If you bought a Goof Proof protection plan (5 years of coverage), report a stain or damage incident through Bob's Goof Proof page 2.
Quick tips
- If you have doubts about a piece, cancel before delivery day; after you accept it, returns are mostly off the table 1.
- Check accessories and parcel-shipped items right away to stay inside the 3-day window 1.
- Mark your mattress receipt date: the 90-day clock starts there 1.
- Keep your sales order, since refunds and warranty dates run from the receipt date 2.
See the Bob's Discount Furniture store page or compare other return policies.
Frequently asked questions
Can I return furniture to Bob's if I don't like it?
Does Bob's have a 30-day return policy?
Can I return a mattress to Bob's?
Yes, within 90 days of the original receipt date. You can make a one-time re-selection, paying or getting credit for the price difference and covering the exchange delivery cost, or return the mattress for a refund of the purchase price minus the original delivery fee 1. Foundations and adjustable bases can't be refunded, returned or exchanged 1.
What if my Bob's furniture is defective?
Sources
- 1Cancellations, Returns and Refunds PolicyBob's Discount Furniture, text captured Oct 31, 2026
- 2Terms of SaleBob's Discount Furniture, text captured Oct 31, 2026
Verified Oct 31, 2026 against 2 official sources. Next review Dec 15, 2026.
ReturnClerk is not affiliated with Bob's Discount Furniture. Policies change and individual stores may apply them differently, so confirm with the retailer before you act. Spotted something out of date? Tell us or read how we verify.