ASICS Return Policy: 90-⁠Day Returns, $4.99 Mail Fee & Free In-Store

ASICS gives U.S. shoppers a long return window, but whether the return costs you anything depends on how you send it back. This guide covers what ASICS publishes on its U.S. returns page and in its Terms of Sale.

How long is the ASICS return window?

ASICS accepts returns of items in their original condition within 90 calendar days of purchase ¹. All returns follow the ASICS Returns Policy ¹.

What condition items need to be in

To be accepted, returned items must be ¹:

• Unworn
• Unwashed
• Unaltered
• In their original packaging with tags still attached

For running shoes, that rules out pairs that have been used for runs. Try them on indoors first.

Returning an online order by mail

Start the return from the ASICS returns page and have your order confirmation ready ¹. The cost depends on membership:

OneASICS is ASICS' membership program; besides free returns, ASICS lists free standard shipping on orders $50+ among its perks ¹. ASICS notes that joining gets you free returns on future orders ¹, so signing up after you've already ordered may not remove the fee for that order.

Returning in an ASICS store

You can bring your items and proof of purchase to any ASICS store in the U.S. for free returns ¹. If you live near an ASICS store, this avoids the $4.99 mail fee even if you're not a member ¹.

Cancelling an online order

If you change your mind right after checking out, you can cancel your order free of charge within 15 minutes of placing it, using the link in your order confirmation ². After that window, or if the order is marked "Pending" or "On Hold," it can't be cancelled and will be processed ². At that point, your option is a return once it arrives.

Pre-orders and backorders have a longer window: you can cancel them any time before they're ready to ship, by cancelling the line item in your Order history or by contacting ASICS customer service at [email protected] or (855) 233-3120 ².

Wrong, defective or not as described

If a product you bought from ASICS isn't as described, ASICS' Terms of Sale say your remedy is to return it or cancel the purchase and receive a credit for the purchase price ².

For manufacturing defects, ASICS offers a limited warranty: footwear is covered for one year and apparel and accessories for six months from delivery to the original buyer, unless a product lists a different period ². Claims are submitted through ASICS' online warranty form ². If ASICS confirms a covered defect, it will repair or replace the product, or give a credit of the original purchase price toward a different ASICS product ². The warranty doesn't cover problems from improper fit, normal wear and tear, misuse, alterations or negligence ².

Limits for resellers

ASICS sells for personal use, and buying for resale is prohibited ². If ASICS believes an order was placed to resell, it may charge restocking fees, decline refunds or refuse returns, among other actions ².

What ASICS doesn't spell out here

ASICS' returns page has sections on exchanges, the step-by-step online and in-store process, and return fraud, but their text wasn't available when we checked. We don't state exchange rules, refund timing or excluded categories until we can confirm them from ASICS' own wording. For questions, ASICS customer service is reachable at [email protected] or (855) 233-3120 ².

Quick tips

• Keep shoes unworn and in the box with tags until you're sure about the fit ¹.
• Live near an ASICS store? Return in person to skip the $4.99 fee ¹.
• Ordered the wrong size? Cancel within 15 minutes if you catch it right away; a pre-order or backorder can be cancelled until it's ready to ship ².

See how other brands compare in our returns policy guides, or visit the ASICS store page.