Peloton Return Policy: 30-⁠Day Home Trial, Return Fees & Apparel

A Peloton is a big purchase, so the return terms matter before you order. For equipment, the key program is the 30-day home trial, which lets first-time buyers send a machine back for a refund minus a return fee. This guide covers the home trial and Peloton's separate apparel return policy, based on Peloton's own pages ¹.

The 30-day home trial

If you're a first-time purchaser of a Bike, Bike+, Tread Flex, Tread Vision, Tread+ Vision or Row+, you have up to 30 days from your delivery date to try it at home ¹. The trial starts the day the equipment is delivered, not when you order or take your first class ¹. To return it, the equipment must be in like-new condition ¹.

Return fees

Peloton picks up and refunds your order, but the refund excludes the return fee ¹:

Assembly fees paid at purchase are non-refundable on top of that ¹. One FAQ on the same Peloton page still mentions a "free pickup and full refund," but the page lists the return fees above and its terms say return fees apply ¹, so plan on the fee.

What gets refunded

The refund covers your Peloton product and all gently used accessories bought together with it, as long as you return them within 30 days after delivery ¹.

• Paid by credit card: you pay the full cost of the equipment and accessories when you buy ¹, and the refund comes once Peloton receives the return ¹.
• Paid with financing: you make the first installment to the financing partner, and after the return is processed you get the full cost of that installment back, minus the return fee ¹.

Who is eligible

• First-time buyers of the listed equipment only ¹.
• The trial is only available in the 48 contiguous states ¹.
• Remote areas are excluded, including Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands and ferry-only locations ¹. To check your address, call 866-679-9129 ¹.

How to return your Peloton

Contact Member Support within 30 days to return eligible equipment ¹. To start, call Peloton Support at 866-679-9129 ¹. Peloton schedules the pickup, and once the return is received, it sends your refund ¹.

Peloton apparel returns

Clothing and accessories from Peloton's apparel store follow a different policy:

• Window: items bought online at apparel.onepeloton.com or in a store can be returned for a full refund within 30 days of the original purchase date, unless marked final sale ².
• Fee: a $9 restocking fee applies to all mail-in returns, and exchanges aren't available ².
• Condition: unwashed, unworn and with the original tags attached ².
• Final sale: items marked final sale or non-refundable at purchase can't be returned ².
• Where: online orders must go back by mail, since stores can't process them ²; store purchases must go back in person to the exact store where you bought them ².
• Shipping: original shipping fees aren't refunded ².
• Refund timing: eligible refunds go to the original payment method within 7-10 days of receipt ².
• Referral codes: items bought with a referral code are refunded as a new code for the returned amount ².

Returns without proof of purchase may be limited ², and Peloton isn't responsible for return packages lost in transit ². If a return is denied, you can ask why at [email protected] ².

What this guide doesn't cover

Peloton's support pages for standard hardware returns outside the home trial, accessory returns and shoe exchanges require a login, so we couldn't verify those terms. If you aren't a first-time buyer, call 866-679-9129 to ask what applies to your order ¹.

Quick tips

• Mark your delivery date: the 30 days run from that day ¹.
• Budget for the return fee and assembly fee before you buy ¹.
• Keep accessories in good shape, since only gently used ones bought with the equipment are refunded ¹.
• For apparel, try items on with tags attached and don't wash them until you're sure ².