Vuori Return Policy: 120-⁠Day Returns, Final Sale Rules & Refunds

Vuori sells its activewear online and in its own stores, and both channels follow the same return policy, which Vuori calls the Investment in Happiness. This guide covers the deadline, what condition your gear needs to be in, Final Sale items, how mail and in-store returns work, and how refunds come back to you, including orders paid with a gift card. It's based on Vuori's own US help center. For the brand overview, see the Vuori store page.

How long is Vuori's return window?

Vuori's rule is simple: if you don't love your gear, send it back ¹. Eligible items bought on Vuori websites or in Vuori retail stores can be returned for a refund to the original payment method ¹.

The deadline is 120 days from your purchase date, and it's based on when the return arrives at Vuori's facility, not when you mail it ¹. Build in transit time: Vuori says returns usually take less than 5 business days to reach it, but they can take up to 2 weeks from places like Hawaii and Florida ².

Paid with Amazon Pay? The window for a refund to your original payment drops to 90 days ¹. Amazon Pay orders returned after 90 days but within 120 days of purchase are refunded as a Vuori gift card ¹.

Condition and proof of purchase

You need valid proof of purchase, such as an order confirmation number or a gift receipt ¹. Items must be in original condition unless they're defective ¹.

Vuori leaves some room for gear that didn't hold up to real use: if you've put it to the test and aren't satisfied, email [email protected] and Vuori may work with you on a resolution ¹. That's a case-by-case conversation, not an automatic refund.

Sale items are returnable under the same policy, as long as they aren't marked Final Sale ¹.

Final Sale items can't come back

Anything marked "Final Sale" can't be returned, exchanged or turned into store credit ¹. Vuori says Final Sale status is shown on the product page, at checkout and on the receipt ¹. These items are usually bought at a Vuori Warehouse Sale or other alternative retail events ⁴.

Don't send them anyway: if a Final Sale item reaches Vuori's facility by mistake, Vuori can't guarantee it will come back to you and may dispose of it ¹.

How to return a Vuori order by mail

1. Start the return in Vuori's Return Portal with your order number and the email address used at checkout ².
2. Pick the items and a reason for each, then choose to print a USPS label or go "printer-less" ².
3. Printer-less means you bring the QR code to your local USPS, and they print a free label at the counter or the self-service kiosk ².
4. Pack the items in the resealable bag or box your order came in. Don't use the paper the clothes were wrapped in; if you've lost the original packaging, any sturdy box or poly mailer works ¹.
5. Drop the package in your mailbox or at a Post Office. The label may say UPS, but the return starts with USPS ².

Return shipping is always free ⁷. Once you create a label, you have up to 90 days to use it, depending on your order date ². Ship separate orders in separate packages with their own labels; Vuori asks you not to combine them ². If you can't select items in the portal, the order may not be delivered yet, may be past the window, or may have been bought in a Vuori store ².

Returning in a Vuori store

Items bought in a Vuori Retail Store go back to any US Vuori Retail Store ². Online orders shipped within the United States can also be returned at any US Vuori owned and operated store: bring your order number and you'll get a refund to the original payment method if the return is within 120 days ⁶. The 90-day Amazon Pay rule applies there too ⁶.

Bought Vuori from another shop? Purchases from authorized retailers follow that retailer's return policy ⁶.

When you'll get your refund

For online purchases, Vuori processes refunds within 2 business days after it receives your package ³. Allow 48 hours for a return to be processed once it arrives ². If you don't see your refund within 10 business days of delivery, contact [email protected] ³.

Original order shipping costs aren't refunded ³. Vuori notes that Standard Shipping is free on orders over $75 for US customers ³.

In-store returns may not show up on your statement as a separate refund. Instead, the original purchase amount may simply be reduced to reflect what you returned ³.

Orders paid with a Vuori gift card

• Online order paid fully by gift card: the refund goes back to the gift card you used ³.
• Online order paid with a gift card plus another method: the refund goes first to the non-gift-card method, up to what was charged to it, and any remainder goes to a gift card ³.
• Store purchase paid with a gift card plus another method: the order flips. The refund goes first to the gift card, up to what was charged to it, then to the other method ³.

One catch: if you paid with a gift card plus another method and return an online order in a store, the refund may be issued mainly to a gift card ¹.

Exchanges and international returns

Vuori doesn't do direct exchanges. Place a new order for the size or color you want and return the original through the Return Portal ¹.

Purchases made in the US must be returned in the US, not at Vuori's international stores ⁵. More generally, returns must be shipped from an address in the country where the item was bought ¹.

Returning a Vuori gift

For US orders, Vuori will give you a Vuori Gift Card for the original purchase price, as long as it can find the original order from its website or a Vuori Retail Store ⁴. To check whether your gift qualifies, email [email protected] with the purchaser's name or the shipping address name, the order number, and the style, color and size of the items ⁴. If the gift came from a US Vuori store, you can simply bring it in ⁴. Vuori can't currently handle international gift returns for US purchases ⁴.

Quick tips

• Count back from the arrival date: the 120-day limit is about when Vuori receives the package ¹.
• Use Vuori's own prepaid label to avoid delays and get an accurate refund ².
• Check for "Final Sale" on your receipt before you pack anything ¹.
• If you paid with Amazon Pay, return within 90 days to get your money back rather than a gift card ¹.