Samsung Return Policy: 15-⁠Day Window, Restocking Fees & Refunds

Samsung's return policy is short on time and long on details. You get 15 days, and what you pay depends on what you're returning and why. This guide covers orders shipped from Samsung.com and the Shop Samsung App, plus store pickups ¹.

The two 15-day deadlines

Samsung uses two back-to-back clocks ⁴:

Requesting on day 14 still leaves you the full 15 days to ship ⁴. Neither deadline can be extended for any reason ⁴. Some promotions extend the return window from the start, and your exact deadline is shown on the My Orders page ¹.

Restocking fees by product

Returns for reasons other than damage or defect may carry a fee calculated from the net product price ¹. Typical triggers are changing your mind, ordering the wrong product, or wanting a different color, size or model ¹.

The fee is waived when the product arrives damaged or defective ¹.

Damaged or defective on arrival

Report damage or a defect within 5 days of delivery or 2 days of installation, whichever is later ¹. Samsung asks for photos, and for big items it's best to inspect before signing for delivery. If damage can't be confirmed from photos, the order stays eligible for other return reasons within the standard window ¹.

Return shipping and what you get back

Return shipping is free: once Order Support approves the return, a prepaid label is emailed to you ². Shipping, installation and other service fees from the original order are not refundable ¹; Samsung's Terms of Sale refund original shipping only when the return is due to a Samsung error, such as a defective or damaged item ⁵.

Refunds go to your original payment method once the product passes inspection ¹. Samsung reviews a return within 10 business days of it reaching the warehouse, and your bank may need another 2–5 business days to post the refund ². Orders with several items may be refunded in separate transactions ².

Condition rules and what can get a return rejected

• New or like-new, with no damage that wasn't there at delivery ¹.
• Everything in the box: chargers, cords, manuals, remotes, stands and the S Pen where it applies ¹.
• Free promotional items must come back too, or their value is deducted from your refund ¹.
• Products that are damaged, materially altered, missing parts or unsellable because of misuse are rejected ¹.

A late shipment can fail inspection, and then you may lose both the refund and the product ⁴.

Phones, tablets and watches: reset first

Before packing a mobile device, turn off security features, sign out of all cloud services including Find My Mobile, erase your data, remove SIM and memory cards, and do a factory reset ¹. Samsung can't ship products containing personal information, so an incomplete reset can block your return ¹.

If the phone was activated on a carrier, contact the carrier about canceling service; you remain responsible for that service agreement ¹.

Trade-ins, Samsung Care+ and subscriptions

• Trade-ins are canceled when the return is processed, and Samsung can't return a trade-in it has already received ¹.
• Samsung Care+ is canceled and fully refunded automatically if you return the covered device within 15 days of delivery ¹.
• Other subscriptions, such as water filter plans, don't end automatically; cancel them on the My Subscriptions page ¹.
• Haul-away: an old appliance taken away at delivery can't be returned to you ¹.

How to start a Samsung return

1. Check the return window on the My Orders page ¹.
2. Contact Samsung's Order Support team, who will email you a return label ¹.
3. Pack everything that came in the box ¹.
4. Ship small items like phones, or schedule a pickup for large items like TVs ¹.

Store pickups and other retailers

If you picked up a Samsung.com order at a Samsung Experience Store, or bought there, return it to the same Samsung Experience Store within 15 days of pickup ³. Refunds from store returns typically take 10 to 17 business days in total, and they always go back to the original payment method – no store credit ³. Shipped orders can't be returned to a store, and store pickups can't be shipped back ³.

Samsung.com orders picked up at Best Buy can be returned to any Best Buy location ². Products bought from other retailers must go back to that retailer under its own policy ¹.

Quick tips

• Request the return early; your 15 days to ship don't start until approval ⁴.
• Photograph the product and packed box before shipping ¹.
• Don't send a trade-in until you're sure you're keeping the new device ¹.
• Galaxy S and A Series phones are the only items with no restocking fee on a change-of-mind return ¹.

More guides: returns policies and the Samsung store page.