PetSmart Price Match Policy: Who It Matches, Proof & Exclusions
By ReturnClerk · Verified Oct 31, 2026 against 2 official sources · next review Dec 15, 2026 · Report a change
Quick answer
PetSmart's Price Match Promise matches a lower price on an identical, in-stock item from a direct-seller competitor in pet specialty, grocery, pharmacy or big-box retail, in store or on the competitor's official website 1. In stores, PetSmart also matches prices listed on PetSmart.com 1. The price has to be active when you ask, you need proof such as a receipt or ad, and marketplaces, clearance prices, BOGO deals, pets and services are excluded 1.
- Whose prices
- Direct-seller competitors in pet specialty, grocery, pharmacy and big-box retail1
- PetSmart.com prices
- Matched for in-store purchases1
- Item rules
- Identical and in stock at the competitor1
- Proof
- Receipt, advertisement or other confirmation1
- Excluded sellers
- Marketplaces, auction or reseller sites, price aggregators, closeout outlets1
- Excluded items
- Pets and services1
On this page
PetSmart calls its price matching program the Price Match Promise 1. It's a short policy: it covers identical items from certain competitors plus PetSmart.com prices in store, and it has a firm list of exclusions. Here's what PetSmart's help center says, and what it leaves out. For returns and other PetSmart policies, see the PetSmart store page.
How PetSmart's Price Match Promise works
If you find an identical, in-stock item at a lower price from a competitor, PetSmart will match it 1. Three conditions come straight from the policy:
- Identical item. The product has to be the same item 1.
- In stock. The competitor must have it in stock 1.
- Current price. The price must be active and valid at the time of the match 1.
Which competitors PetSmart matches
PetSmart matches prices from direct-seller competitors in four types of retail 1:
- Pet specialty
- Grocery
- Pharmacy
- Big-box retail
Both the competitor's in-store price and the price on its official website count 1. PetSmart doesn't publish a list of specific stores on the page; it says to see a store associate for additional details 1.
Matching PetSmart.com prices in a store
PetSmart also matches prices listed on PetSmart.com for in-store purchases 1. If the website shows a lower price than the shelf tag, you can ask for that price at the register.
What proof you need
Bring proof of the lower price in the form of a receipt, advertisement or other confirmation 1. Since the price has to be active when you ask 1, an ad that has expired or a sale that has ended won't qualify.
What PetSmart won't price match
PetSmart doesn't match prices from 1:
- Marketplaces, such as eBay, Amazon Marketplace, Walmart Marketplace and Temu
- Auction or reseller sites
- Price aggregators
- Closeout or discount outlets
It also won't match these kinds of prices 1:
- Prices advertised at clearance, liquidation or other special events
- Prices based on "Free with purchase" or "Buy one, get one free" offers
- Prices based on rebates
Price matching isn't valid on pets or on services 1.
Price adjustments after purchase
The Price Match Promise page doesn't mention price adjustments for items you've already bought, and it doesn't give a time window after purchase 1. Because the policy is written around a price that's active at the time of the match 1, the safest approach is to ask before you check out. A store associate can confirm how your store handles it 1.
Competitor coupons: a separate option
PetSmart's coupon policy is separate from price matching, but it can get you a competitor's deal too. PetSmart stores accept physical competitor coupons for exact items sold at PetSmart, excluding free item coupons 2. They don't accept 2:
- Digital manufacturer or competitor coupons
- Competitor coupons for free items, services, live pets or door buster deals
PetSmart also notes that coupons may not be valid with other discounts or offers 2, so don't count on stacking a coupon with a price match.
Quick tips
- Check PetSmart.com on your phone before you pay; the website price can be matched in store 1.
- Bring the competitor's ad or receipt, and make sure the price is still current 1.
- Skip marketplace listings and clearance prices; they won't be matched 1.
- Questions about the policy can go to a store manager or Customer Care at 1-888-839-9638 2.
- See how other retailers handle price drops in our price matching guides.
Frequently asked questions
Does PetSmart price match Amazon or eBay?
Not marketplace sellers. PetSmart's policy specifically excludes marketplaces such as eBay, Amazon Marketplace, Walmart Marketplace and Temu, as well as auction and reseller sites 1. The policy covers direct-seller competitors in pet specialty, grocery, pharmacy and big-box retail 1; it doesn't publish a list of named stores, so check with a store associate 1.
Will PetSmart match its own website price in the store?
Yes. PetSmart matches prices listed on PetSmart.com for in-store purchases 1.
Can I get a PetSmart price adjustment after I buy?
What proof do I need for a PetSmart price match?
Sources
- 1Price Match PromisePetSmart Help Center, text captured Oct 31, 2026
- 2Coupon policyPetSmart Help Center, text captured Oct 31, 2026
Verified Oct 31, 2026 against 2 official sources. Next review Dec 15, 2026.
ReturnClerk is not affiliated with PetSmart. Policies change and individual stores may apply them differently, so confirm with the retailer before you act. Spotted something out of date? Tell us or read how we verify.