PetSmart policies

Specialty retail

Pet specialty retailer selling food, supplies and pharmacy items through US stores, PetSmart.com and the PetSmart app, alongside grooming, training and pet hotel services.

Return & exchange policies

PetSmart Return Policy: 60-Day Window, No-Receipt Rules & ExceptionsPetSmart accepts most returns within 60 days with proof of purchase. No-receipt and late returns, refund methods, mail returns, fees and items you can't return.

Price matching & price adjustments

PetSmart Price Match Policy: Who It Matches, Proof & ExclusionsPetSmart's Price Match Promise covers identical, in-stock items from direct-seller competitors and PetSmart.com prices in store. Proof and exclusions.