Oura Return Policy: 30-⁠Day Ring Returns, Size Exchanges & Refunds

Oura's return policy is short, but two rules catch people out: you only get one return or exchange per item, and the 30-day clock starts when the ring arrives, not when you first wear it. Here is how it works for rings bought in the US, based on Oura's own Member Care pages ¹.

How long you have to return an Oura Ring

If you bought directly from the Oura online store, you can return or exchange the product for any reason within 30 days of receiving your original order ¹. The ring has to be fully functional and undamaged ¹.

The return must include everything that came in the box. For an Oura Ring set, that means the ring, the charger and the USB-C cable ¹. Oura won't accept a partial return or pay a partial refund on a full set order, so if you lost the charger you can't send back the ring alone for part of the price ¹.

The one-return-or-exchange rule

Oura allows one return or one exchange per item ¹. In practice:

• You can return the original product once for a refund, or exchange it once, for example for a different size ¹.
• Once an exchange is completed, a refund return is no longer available ¹.
• Warranty replacements can't be returned or refunded ¹.
• If one order has several items, each return or exchange is handled as a separate transaction ¹.

So if you're unsure about the size, settle it before you exchange. After a swap, you're keeping the new ring.

Exchanging for a different size

Direct exchanges cover only a different size of the same ring ¹. If you want another model or color, return the original ring for a refund within 30 days and place a new order ¹.

A few more exchange rules:

• Oura Ring Gen3 can't be exchanged. To change its size, color or model, return it for a refund and order again ¹.
• Oura must receive your original ring before it places the new order, and it doesn't hold deposits on credit cards ¹. If you don't want to wait, you can buy a new ring and then return the original one for a refund, but the shipping and handling fees aren't refunded ¹.
• The exchange ring can go to a different address as long as it's in the same country ¹.

How to start a return in the US

The United States is one of the countries served by Oura's self-service returns portal ². Here is the process:

1. Have your order number and the email address on the order ready. The order number looks like SO-XXXXXXXX and appears in your confirmation email and on your invoice ².
2. Open the portal. Eligible orders show up there three days after they ship ².
3. Submit the return or exchange. You'll get a prepaid shipping label, and you need to ship the product back within 14 calendar days ².
4. Pack it in any packaging that keeps the device protected; the original box isn't required ¹.
5. Drop the package off or mail it. Without a printer, bring the package and your mobile return code to a designated drop-off location and they'll print the label ².

Returning a Charging Case? Your return includes an extra battery label that must go on the outside of the box because of lithium battery shipping rules ².

What you can't return

• Stelo Glucose Biosensors: as medical devices, they can't be returned ².
• Warranty replacement devices ¹.
• Part of a ring set, such as only the ring without the charger ¹.
• Rings bought from a retailer: those go back through the retailer, whose policy may differ from Oura's ¹.

Refunds: how much and how fast

After Oura receives your item, it processes the return or exchange within 14 business days and emails you when it's done ¹. Then:

• The refund goes to your original payment method; Oura can't send it to another card or bank account ¹.
• Shipping and handling charges from the original order, including customs fees, aren't refunded ¹.
• Refunds are made in the currency you paid in, at current exchange rates ¹.

Oura recommends buying tracking for your return and keeping the shipping receipt ¹. Without a tracking number, Oura still processes the return after check-in, but the full refund may take a little longer ¹.

Gifts and your Oura membership

If the ring was a gift, the order confirmation may have gone to the person who bought it, and any refund can only go to the original payment method ¹.

Returning a ring for a refund doesn't stop your plan automatically. Cancel your membership in the Oura App settings or through the Membership Hub to avoid more charges ¹.

Quick tips

• Mark your calendar for 30 days after delivery ¹.
• Pick your exchange size carefully, because you can't exchange and then return ¹.
• Ship within 14 calendar days of getting the label ², and keep the tracking number ¹.
• Cancel the membership if you're getting a refund ¹.

See all Oura guides on the Oura store page or compare other retailers in our return policies hub.