Moncler Return Policy: 20-⁠Day Window, Free UPS Returns & Exchanges

Moncler's online return policy is tighter than most US retailers: you get 20 days, not 30, and the item has to be in as-new condition with every tag still attached. The upside is free UPS return shipping and an exchange option. Here is how it works for Moncler.com and Moncler app orders delivered in the US, based on Moncler's own return policy and client service pages ².

Moncler return window

You can request a return for any item bought on the Moncler Online Store within 20 days of the delivery date ². After you fill in the return form, you have up to 14 days to ship the parcel back to Moncler's distribution center ².

If you chose "Pick up in boutique" at checkout, the clock starts on the day you collected the order at the boutique ¹.

The policy covers purchases made on Moncler.com, in the Moncler app or through the online Click From Store service in a Moncler boutique ². The package can only be shipped back from the same country it was delivered to ².

What condition the item must be in

• Unworn, undamaged and unused, with all tags attached and the original packaging included ².
• Tried on only. You can try the product on to check it, but it must not be worn beyond that or washed ¹.
• Identification tag on. Every Moncler product comes with an identification tag; try items on without removing it, because returns without the tag are not accepted ¹.
• Shoes and accessories go back in their original box with the item's Card of Authenticity – a QR code in an envelope inside the box ².

If a return doesn't meet these conditions, Moncler won't accept it and will ship the items back to you ².

What you can't return

Personalized items and fragrances are not eligible for returns or exchanges ². Moncler's legal policy also excludes products made to the customer's specifications or clearly personalised ¹.

How to return a Moncler order by mail

1. Start the return. If you have an account, log in and follow the instructions under Returns; otherwise fill in the online Return Form ³.
2. Pack it. Use the original order box or any sturdy carton ².
3. Label it. Stick the prepaid UPS label from your parcel over any old delivery information – it gives you free return shipping ².
4. Send it. Drop the package at a UPS location or contact UPS to arrange a pickup ².

Lost the label? Contact Moncler's Client Service ²; you can also reach Moncler free of charge at +1 888 320 9162 ¹.

Using your own courier is allowed, but return shipping is then entirely at your expense ². Moncler recommends a trackable, insured service because it isn't responsible for loss, damage or theft of returns not sent with its prepaid UPS label ². The US distribution center address is 200 River Rd, Suite 100, Fairless Hills, PA 19030 ².

Returning an online order in a Moncler boutique

You can return or exchange Moncler.com items in selected boutiques within 20 days from when you received the package – look for the "Return in Store" and "Exchange in Store" services on Moncler's store locator ². Bring the products in their original packaging with the delivery receipt from the parcel ¹.

• The boutique must be in the country where the order was delivered; boutiques in other countries can't accept it ².
• Client Advisors check the items; if the return is accepted, you can get help with an exchange or a refund to your original payment method ².
• These services are only for Moncler.com and app orders. For items bought in a store, the return conditions printed on your receipt apply ².

Refunds: how and when

Moncler usually accepts online returns within 3 business days of their arrival at the distribution center, the time it needs to check them ². The refund goes to the same payment method you used, and you'll get a confirmation email once it's requested ². You should receive the funds within 14 calendar days of that email ³, though the time for the credit to show depends on your payment method and bank ².

Boutique returns are refunded immediately after the sales assistant verifies that the items meet the return conditions ¹.

What's refunded: the price you paid plus standard delivery costs, but not extra charges such as expedited delivery or gift wrapping ¹. If Moncler rejects a return, it emails you and you can have the products sent back at your expense ¹.

Exchanges

Moncler offers exchanges for a different size, color or model:

• How: registered clients find the order in My Account; others complete the Exchange form in the Client Service area within 20 days from the delivery date, then have up to 14 days to ship the item back ².
• Once per item: each item can be exchanged only one time ².
• Price differences: pay the difference if the new item costs more, or get the leftover amount refunded if it costs less ².
• Shipping: the new item ships once your return is received and accepted ², and Moncler pays the shipping on replacements ¹.
• Out of stock: if the replacement isn't available, Moncler refunds the original item instead and emails you ¹.

Personalized items and fragrances can't be exchanged either ².

Gift returns

A gift recipient can request a return or exchange through the dedicated form, using the order number and the email address from the original purchase, as provided by the purchaser ². Refunds always go back to the original payment method and can't be switched to another form of payment ². All communications about the return or exchange go to the person who placed the order ².

Quick tips

• Count from delivery: you have 20 days to start the return, then up to 14 days to ship ².
• Try things on with the identification tag in place – without it, the return is refused ¹.
• Keep the original packaging and dust bag ¹, plus the Card of Authenticity for shoes and accessories ².
• Use the prepaid UPS label so the return is free and tracked ².
• Compare other luxury and apparel brands in our returns guides, or see the Moncler store page.