Michael Kors Return Policy: 30 Days, Final Sale Items & Store Rules

Michael Kors uses one number, 30 days, for both online and store purchases, but the starting point differs and several rules depend on how you paid and which type of store you visit. This guide covers US purchases, based on the brand's Returns & Exchanges page (last updated 1/15/2026 ¹) and its customer service FAQ.

Return windows: online vs store

Because online returns count from shipment, a package that took a week to arrive leaves you less time than you might expect. Exchanges of online orders follow the same 30 days from the shipping date ².

What condition items must be in

For online orders, Michael Kors accepts items in new, unused condition, with original tags and all original packaging and components, along with an original Michael Kors receipt/invoice or gift receipt ¹. Items must not be washed, worn or altered ¹.

Store purchases need the same basics: new, unused, unwashed and in good condition, with all hangtags, packaging and components, and an original receipt or gift receipt ¹.

Final sale and non-returnable items

The policy page lists these as final sale, not eligible for return or exchange ¹:

• Clearance items
• Undergarments
• Face masks
• Customer donations

Custom-made items aren't accepted either ¹, and gift cards and merchandise credits are non-returnable ¹.

The FAQ goes further and says sale items are final sale ². On swimwear, the two pages differ: the policy page allows swimwear back only if it's new, unused and unwashed with all hangtags and hygiene strips ¹, while the FAQ lists swimwear among final-sale merchandise ². If you're buying swimwear, assume it may not be returnable and ask customer service before you rely on a return.

Returning an online order by mail

Mail returns are free for eligible MichaelKors.com items: your order includes a prepaid return shipping label ².

1. Use "Start a Return" on the Returns & Exchanges page and pick the items ¹.
2. Attach the pre-addressed, pre-paid label to the package ¹.
3. Drop it at any U.S. Postal Service location, drop box or residential mailbox ², or schedule a free USPS pickup ².

You can't exchange by mail ¹. If you want a different size or color, place a new order and return the original item, since placed orders can't be modified ².

Returning an online order to a store

You can return or exchange MichaelKors.com items at any Michael Kors store in the United States ¹. Start the return online first and print your returns slip, then bring the slip and your original payment method to the store ¹. For exchanges, bring the original packing slip ². Exchanges depend on what the store you visit has in stock ¹.

Eligible store pickup orders can also be returned free to any full-price Michael Kors US store ².

Store-type rules for in-store purchases

Michael Kors runs different store formats, and returns don't cross between them ¹:

• Lifestyle Store purchases can't be returned to an Outlet or Collection Store.
• Outlet Store purchases can't be returned to a Lifestyle or Collection Store.
• Collection Store purchases can't be returned to an Outlet or Lifestyle Store.

Michael Kors doesn't accept returns or exchanges of merchandise bought from other retailers ¹.

Refunds and timing

Refunds for online returns go back to the payment method you used ¹. After your return reaches the fulfillment center, processing typically takes 2–3 business days ², and refunds typically appear on your account within one billing cycle ². If part of the order was paid with a Michael Kors gift card, that portion comes back as a new E-Gift Card ².

For store purchases, refunds go to the original tender, except that cash and check purchases are refunded by mailed check ¹.

Payment methods with special rules

• PayPal: returned in store, these purchases get store credit only ¹.
• Klarna or ShopPay: online purchases can't be returned in store; use the mail option ¹.
• Third-party app purchases: mail them back for a refund to the original payment method; in-store returns get merchandise credit only ¹.

Gifts, gift receipts and no-receipt returns

A gift recipient can return or exchange an item with a gift receipt or the original packing slip ². In store, gift receipt returns are for merchandise credit only ¹. For a mail return of a gift, email [email protected] for a prepaid label ²; the refund comes as an E-Gift Card ².

Without any receipt, a store may give merchandise credit or an exchange at the item's then-current in-store selling price ¹. No-receipt returns and exchanges are limited to current merchandise available in the store you visit, so a discontinued piece or one that store doesn't stock won't qualify ¹.

Price adjustments and the Pre-Loved option

Lifestyle and Collection Stores offer a one-time price adjustment on full-price merchandise within 7 days of purchase; sale items and Outlet stores aren't eligible ¹.

Missed the 30-day window? Handbags and other small leather goods may be sold on Michael Kors Pre-Loved for store credit ¹.

If an item arrives damaged or defective, contact customer service as soon as possible ².

See all our Michael Kors guides on the Michael Kors store page, or compare brands in the return policies hub.