Mejuri Return Policy: 30-⁠Day Free Returns, Exchanges & Exclusions

Mejuri keeps its return rules short, but jewelry has a few traps: worn earrings, engraved pieces and missing certificates can all sink a return. Here's what Mejuri's own help pages say for US shoppers. For other Mejuri policies, see the Mejuri store page.

How long is Mejuri's return window?

Mejuri offers free 30-day returns for customers in the US, Canada, UK, Australia and Germany ¹. The clock starts on the day your shipment is delivered or picked up in store, not the day you ordered ¹.

One catch for travelers: an order has to be returned in the same country where it was originally purchased ¹.

What condition does jewelry need to be in?

Mejuri's rules are strict because the pieces are worn on the body. To qualify, an item must ¹:

• Have its original tags attached, if it came with any
• Show no signs of use or wear and be undamaged
• Come back with its original packaging intact

For mail returns, that means all of the original packaging: tags, box and pouch ¹. Mejuri also asks you to send it back in the same shipping box or a smaller one, with no oversized boxes ¹.

Sets are all or nothing: a set must be returned complete, and individual pieces from a set aren't eligible ¹. Lab-grown diamonds must include their SCS certificate, or Mejuri sends the piece back to you ¹.

If an item doesn't meet these guidelines, Mejuri may deny the return ¹.

What can't be returned?

These items are non-returnable ¹²:

• Engraved and monogrammed products
• Earrings used to pierce during a piercing appointment
• Gift cards
• Final sale items, including "Before We Melt" pieces

Mejuri doesn't accept unauthorized returns, and items sent back that way are returned to the sender ¹.

How to return a Mejuri order by mail

1. Log into your Mejuri account and select "My Orders" ².
2. Find the order and click "Return Items" ².
3. Download the return shipping label, then drop the package off or schedule a pickup ².

No account? You can create one and follow the same steps, or start the return from the country link on Mejuri's returns help page ².

Return shipping is free in the US ¹. Original shipping fees, duties and taxes aren't refunded ¹.

Returning in a Mejuri store

Bring your order confirmation email, order card or gift receipt ². Items still need their original packaging, including the SCS certificate for lab-grown diamond pieces ².

Bought in a store but can't get back to one? Mejuri lets you start an online return for an in-store purchase from its help page ². That route isn't open if you paid with a Debit Visa card: those in-store purchases must be returned in a store with the card present, and the refund is processed the same day ³.

When will I get my refund?

Mejuri refunds go back to the payment method you used. It can't refund to a different one ³. Its two help pages give different processing times:

• The returns FAQ says online returns are processed within 7 business days after they reach the warehouse, followed by a confirmation email ².
• The payment FAQ says processing and the confirmation email can take up to 10-15 business days after the warehouse receives the item ³.

In-store returns are processed the same day ². After processing, the money shows up on its own schedule ³:

• Credit card: around 5-10 business days, depending on your bank ²
• PayPal: around 5-10 business days to reach your bank account ²
• Klarna: about 14 business days ³
• Mejuri gift card: refunded as store credit to your Mejuri account
• Store credit: reissued as store credit in the same currency

Mejuri store credit doesn't expire ³.

Can I exchange Mejuri jewelry?

In store: all Mejuri retail locations offer 30-day exchanges ². Bring your order confirmation email or a gift receipt ².

By mail: the returns FAQ describes an online exchange with a prepaid label ². You must start it within the 30-day window and mail the item within 7 days of starting ². Bundles can't be exchanged, only returned ².

Mejuri's returns terms page words this differently: it says exchanges are available at retail locations and that online exchanges aren't currently offered ¹. If you want an exchange by mail, check the option in your account first; a store visit is the surest route.

Exchanged items have to meet the same conditions as returns ¹.

Returning a gift

Mejuri gives store credit for returned gift orders in the United States, United Kingdom, Australia and Canada ². You'll need the order number ¹. Start from Mejuri's returns help page, choose the country the order was shipped to and select "Returning a gift" ². Gifts must be returned in the country where they were bought ¹.

Other rules worth knowing

• Wrong item in the box: Mejuri can't reship non-Mejuri items you send by mistake, so check the package before sealing it ¹.
• Excessive returns: if Mejuri sees a pattern of excessive returns or abuse of the policy, it can suspend or close your account and refuse future returns ¹.
• Questions: email [email protected] or text +1-855-496-1110, a US number ².

Comparing jewelry and apparel brands? Browse more return policy guides.