Lulus Return Policy: 30 Days, $6.95 Fee & Free Exchanges

Ordered a wedding guest dress from Lulus that didn't fit? Here's how the Lulus return policy works for US orders: the deadline, the return fee and how to avoid it, and how exchanges and refunds work. Everything below comes from Lulus's official Return Policy page. For more Lulus guides, see the Lulus store page.

How long you have to return a Lulus order

You have 30 days from delivery ¹. To count, your return has to be postmarked, or dropped off at a Happy Returns Return Bar, within 30 days of delivery ¹.

If something arrived damaged, incorrect or missing, contact Lulus Customer Service within that 30-day window before you start a return, so they can fix it ¹.

Condition rules

Lulus checks every return. To be accepted, items must be ¹:

• In new, original condition
• Sent back with all required tags attached, including vendor or return security tags such as untampered wardrobe ribbons
• Not worn, used, altered or washed, and with no security features or tags missing or tampered with
• Returned with the original item packaging, such as protective pouches and shoeboxes for shoes

Returns that don't meet these requirements will be denied ¹.

The $6.95 return fee

A $6.95 return shipping fee is deducted per return shipment ¹. It applies to each return label used and to each Happy Returns drop-off made with its own QR code ¹. Return fees may also be subject to tax, depending on your state ¹.

How to return for free

You can get an online store credit equal to the return shipping fee if you create or log into your Lulus account and choose online store credit as your refund method ¹. Limits apply ¹:

• One return shipping credit per order
• Not available for orders paid with online credit or Klarna

Keep in mind that online credit can't be converted back to a credit card refund once it's issued or used ¹.

How to send a return

Start in the Lulus Return Portal. It shows the options available for your order, items and location ¹. If your return is eligible, you can cancel and resubmit it for a limited time after submitting ¹.

Option 1: Happy Returns drop-off. For eligible orders and items, you can drop off at a participating Return Bar with no label to print and no box needed: bring the unpackaged items and your QR code ¹. The QR code must be created in advance in the return portal ¹, and drop-off locations are limited to participating Return Bars within 50 miles of the original delivery address ¹.

Option 2: Mail. The portal generates a UPS or USPS label, depending on package weight and location ¹. Pack items in protective outer packaging such as a box or poly mailer, and don't stick the label directly on product packaging, since that can get your return denied ¹.

Location limits. Alaska and Hawaii may not be eligible for return labels or Happy Returns QR codes, and Lulus doesn't provide prepaid return options to US territories or APO/FPO addresses ¹. In those cases, ship your return with an insured carrier to the return address provided ¹.

Exchanges

Lulus offers no-cost exchanges for eligible items within 30 days of delivery ¹. The rules ¹:

• Exchanges are for the same style in a different size or color, subject to availability.
• The replacement must cost the same as, or less than, the original.
• If the replacement costs less, Lulus refunds the difference after the original item is received and processed.

Refunds: timing and method

Allow 10–14 business days for your return to be processed after it reaches the warehouse; you'll get an email when the refund is issued ¹. Refunds go to your original payment method, or to online store credit if you chose it ¹.

If you paid with Klarna, your order isn't eligible for a refund to online store credit, and the refund is issued according to Klarna's policies ¹.

Final Sale items and frequent returners

Final Sale items, as marked on the product page, are not eligible for return, refund or store credit ¹.

Lulus also notes that customers with a high volume of returns may have limited return options, and only eligible return methods will appear in the portal ¹.

Quick tips

• Count 30 days from delivery and ship before the deadline ¹.
• Try things on with tags and wardrobe ribbons intact ¹.
• Okay with store credit? Choosing it gets you a credit equal to the $6.95 fee ¹.
• Need a different size? An exchange is free if the same style is available ¹.
• Keep shoes in their shoebox ¹.
• See how other stores compare in our returns guides.