IKEA Warranty: 25-⁠Year Kitchens, 10-⁠Year Sofas & Mattresses, How to Claim

IKEA's warranties often outlast its return window by years, which makes them worth checking before you replace a sagging sofa or a leaking faucet. The catch is that coverage depends on the product line, and each warranty has its own list of what's included. This guide summarizes IKEA's US warranty pages. If you're still within the return window, compare with the IKEA return policy first.

How IKEA's limited warranties work

Not every IKEA product has a warranty: IKEA says certain products are covered under a limited warranty ². For those that are, each warranty lasts for the number of years listed for that product, starting from the date of purchase ¹. IKEA puts it simply: its warranties start on the day of purchase, and you'll need the original receipt as proof of purchase when you make a claim ¹.

Two more conditions apply across the board. The warranties benefit the original purchaser of the product ¹, and you need to follow the care instructions that come with or on each product to be able to claim ¹.

IKEA warranty length by product

These are the lengths IKEA lists on its US warranty page and FAQ:

Some products in each line are left out. In the kitchen, knobs, handles, SUNNERSTA kitchens and FYNDIG sinks aren't covered ¹. For seating, fabric, leather and coated fabric covers are excluded, along with items such as POÄNG cushions and furniture made of rattan, bamboo or other natural fibers ¹.

IKEA also covers most of its kitchen knives and its pots, pans and woks without a non-stick coating, promising they'll keep their functionality even after 15 years with normal residential use and proper care ¹. Non-stick pots, pans and woks aren't part of that warranty ¹.

Mattress warranty details

IKEA mattresses come with a 10 year limited warranty for quality issues ³. The warranty applies to residential use only and covers split seams, damaged springs, broken handles, a broken mattress base and substantial sagging ¹. Bed bases and bed slats are excluded and follow IKEA's standard return conditions instead ³.

What IKEA does when a claim is accepted

IKEA examines the product and decides whether it's covered ¹. If it is, IKEA chooses whether to repair the defective product or replace it with the same or a comparable product ¹. In those cases IKEA pays for repairs, spare parts, labor and travel for its repair staff, as long as the product can be reached without extra expense ¹. If the item is no longer sold, IKEA provides an appropriate replacement of its choosing ¹.

For major appliances, the warranty pays for factory specified parts and repair labor to fix defects that existed when the appliance was bought ¹. Appliances are meant to be repaired in your home, and pickup and delivery aren't covered ¹.

What the warranty doesn't cover

IKEA's general exclusions apply to every product line ¹:

• products stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned the wrong way ¹
• normal wear and tear, cuts or scratches, and damage from impacts or accidents ¹
• products placed outdoors or in a humid environment, or used for non-domestic purposes unless stated otherwise ¹
• consequential or incidental damages – though some states don't allow this exclusion, so it may not apply to you ¹

Most warranties are for residential use only. Office furniture is the exception: its limited warranty is valid for residential and commercial office and public use, under the terms in IKEA's office furniture warranty booklet ¹.

How to make an IKEA warranty claim

1. Find your proof of purchase. Claims must include a receipt or order confirmation ². IKEA advises saving your sales receipt, since proof of purchase is required for the warranty to be valid ¹.
2. Contact your local IKEA store. IKEA lists the store as the place to reach for service ¹.
3. Expect an inspection. Claims are subject to inspection, and IKEA may ask for photos of the item ².
4. Get the decision. IKEA store co-workers make the final decision about a warranty claim ².

Quick tips

• Keep receipts or order confirmations for big purchases like kitchens, sofas and mattresses, since claims need proof of purchase ².
• Follow the care and assembly instructions: incorrect assembly or cleaning voids coverage ¹.
• Check whether your specific product is on IKEA's list before filing, because covered items are named product by product ¹.
• Take photos of the problem before you contact the store, since IKEA may request them ².