HP Return Policy: 30 Days From Delivery, Free Labels & Exclusions

This guide covers purchases made directly from the HP Store on HP.com in the United States. If you bought your HP laptop or printer from another retailer, that store's policy applies instead ¹.

How long you have to return an HP Store order

The return window is 30 days from the date your order is delivered, and you must start the return request within that time ¹. If the return is approved, the HP Store gives you a return authorization (RMA) number ¹. After that, your package must arrive within 30 days of authorization – late returns can mean a reduced refund or no credit at all ¹.

HP sometimes runs promotions that extend the return window for select products, with modified terms ¹. Past the window? HP points you to HP Technical Support for product help ¹.

What you can't return

• Items from the HP Parts Store, Instant Ink, the All-In Plan, retailers, or HP Technical Support, including software, services and repair orders ¹
• Orders placed with a Purchase Order or on payment terms ¹
• HP Store gift cards, opened software and digital software downloads ²
• Part of a bundle – HP's FAQ says bundles must be returned in their entirety and it doesn't accept partial returns ², though its returns page describes how a partial bundle return is refunded (see below) ¹
• Large format printers such as DesignJets, unless defective or the return results from an HP error ¹

Everything you send back should be in as-new condition, in its original packaging, with all accessories, power adapters, documentation and media from the box ¹. Returns must be made in the same country where you bought the item ¹.

Restocking fees and return shipping

For eligible returns started within the 30-day period, HP provides return shipping labels at no cost and charges no restocking fee when the product is defective, HP made a shipping, configuration or processing error, or you're a consumer who bought for personal use ¹. Purchases for unauthorized resale, or orders that don't comply with HP's terms of sale, can be charged a restocking fee of up to 15% of the price paid ¹.

This is a recent change. HP's returns page notes that before August 1, 2026, a restocking fee of up to 15% of the purchase price may have been deducted from refunds, and fees already deducted remain valid ¹.

HP currently pays to ship returns back to its warehouse ¹. From Alaska, you may need to pay for and ship the items to the HP Store yourself ¹. Prepaid labels work only within the U.S. and only for U.S. HP Store purchases ³.

How to return an item

1. Start a return online, select the product and request the return ¹.
2. Get your prepaid FedEx label. Requests under $250 are typically processed right away and the label is emailed to you; requests over $250 get a review within 4 business hours ¹.
3. Pack everything in the original packaging, attach a label to each box and write the RMA number on each box ¹.
4. Hand the package to a staffed FedEx Office or participating retail location. Don't use a FedEx drop box, and keep your receipt ¹.

Labels should be usable for up to 30 days ¹. Before you ship a computer, back up your data, remove personal information and take out USB drives or memory cards – HP isn't responsible for lost data or items left inside ¹. Don't refuse delivery as a way to return an order; HP says it can delay your refund ¹.

How and when you get your refund

• Timing: HP allows up to 5 business days to validate your return, then the refund may take up to 5 business days to appear, depending on your bank ¹.
• Method: refunds go only to your original form of payment ¹. If you paid with an HP Store gift card and a credit card, the credit card is refunded first ¹.
• Shipping: for convenience returns (you changed your mind or no longer need it), original shipping charges aren't refunded ¹.
• Financing: refunds don't include loan interest ¹.
• Bundles: HP's two pages disagree here. The returns page says that if you return some items from a bundle, the rest may lose the discount you got, and that discount is subtracted from the refund for the returned item ¹; the FAQ says bundles must come back whole and partial returns aren't accepted ². To be safe, plan to return the whole bundle, or ask HP before sending only part of it. Returning everything is also the only way to a complete refund ¹.
• HP Rewards: points you used to pay are credited back to your account ¹.

Exchanges, replacements and damaged orders

You can request an exchange or replacement online during the return period, or contact HP for help ². The original product has to be returned before a replacement ships ¹. If you received a damaged or defective item, HP sends a replacement of the same or similar product ¹.

Delivery problems – loss, damage or mis-delivery – must be reported within 10 days of delivery or the last tracking scan, or HP may deny the claim ¹. The HP Store also reserves the right to decline or cancel return requests ³.

Quick tips

• Note your delivery date: the 30-day clock starts then, not at checkout ¹.
• Keep the original box and every accessory until you're sure you're keeping the product ¹.
• Get a FedEx receipt at drop-off instead of using a drop box ¹.
• Unhappy with a setting or driver issue? HP Support may fix it without a return; if you still return it, share your support ticket number ¹.