Dollar General Return Policy: 90 Days With Receipt, No-Receipt Rules

Dollar General's return policy is simple for everyday store purchases, but the rules change for no-receipt returns, certain products and anything you ordered online. Here's what applies, based on Dollar General's own Help Center articles and terms. For other Dollar General guides, see the Dollar General store page.

The 90-day rule for store purchases

With a receipt, digital or from the register, Dollar General gives refunds within 90 days of purchase for merchandise in its original packaging ¹. Some seasonal merchandise can only be exchanged for identical items ¹.

To start a return, bring the item and your receipt to the store where you bought it and see a sales associate ⁵. Items purchased at a store must be returned to that store ².

Returning without a receipt

No receipt means no refund. Merchandise returned without a receipt is exchanged for merchandise of equal value, or you get a gift card of equal value ¹. Items paid for with EBT/SNAP must be returned following USDA regulations ¹.

Items with special rules

• Tobacco products: no refunds or exchanges under any circumstances ¹.
• Alcoholic beverages: you need the receipt, you can only get a refund (no exchanges), and the refund must happen at the store where you bought it ¹.
• Propane cylinders: no refunds; defective cylinders can be exchanged ¹.
• Opened CDs, DVDs and software: exchanged for identical titles ¹.
• Select seasonal merchandise: exchange for identical items only ¹.

DG Pickup orders

For DG Pickup orders, your "DG Pickup Complete" email and the order details under Order History in the DG app or on DG.com can be used as your receipt ⁵.

Returning items that were shipped to you

Shipped orders follow a separate policy:

1. Window: unused items can be returned within 30 days of purchase ².
2. Not accepted: food and hazmat items ².
3. Authorization: contact Customer Care for a return address and authorization number; every return needs one ².
4. Packing: use the original product packaging if possible, and include all paperwork, parts and accessories ². Items must be in good condition to get credit ².
5. Paperwork: include the return form or the bottom portion of the original packing slip ².
6. Postage: return shipping must be prepaid, and Dollar General won't accept C.O.D. or third-party billing ².

Items shipped to you can't be returned to a retail store ². The refund comes back to your original payment method or as a Dollar General gift card within 30 days of Dollar General receiving the return ². It includes the item cost plus sales tax ². Shipping costs are non-refundable, so the original delivery charge doesn't come back ². The one exception covers the postage you pay to send the item back: Dollar General refunds that return shipping cost when the return is due to a manufacturing defect or shipping error ².

myDG Delivery and DoorDash orders

myDG Delivery: if something is missing, wrong or damaged, contact Customer Support at 800-678-9258 ⁴. Refund eligibility depends on the issue and how long ago the order was delivered ⁴. You can use the self-service refund on the Order Help page if the total is $5.00 or less and covers no more than 2 items from a single order ⁴. Dollar General isn't obligated to refund DG Delivery items but may do so at its discretion, and approved refunds go to your original payment method ⁶.

Delivery fees and tips aren't refundable unless your order wasn't delivered to the address you gave ⁶. Digital coupons used on a refunded order are treated as used and aren't put back in your wallet ⁴.

DoorDash same-day delivery: send returns, damaged items and order problems to DoorDash customer support ³. Dollar General stores can't accept a DoorDash receipt for returns or exchanges ³.

Quick tips

• Keep your receipt: it's the difference between a refund and a store exchange ¹.
• Leave items in the original packaging; it's required for a receipted refund ¹.
• Go back to the same store you bought from ².
• Ordered online and had it shipped? Call Customer Care for an authorization number before you mail anything ².
• Compare with other stores in our return policy guides.