Dior Return Policy: 30 Days for Beauty, Refund-Only Online & Boutiques

This guide covers Dior's US return policy for fragrance, makeup and skincare – purchases from Dior.com's beauty side and from Parfums Christian Dior beauty boutiques. What you can do depends on whether the item is opened, whether it was engraved, and where you bought it. Every rule below is linked to Dior's own published wording.

Which Dior policy applies to you

Dior's US site lists separate General Sales Conditions for Parfums Christian Dior (beauty and fragrance) and for Christian Dior Couture (fashion and accessories) ¹. This page covers the Parfums Christian Dior (beauty and fragrance) policy only. If you bought a bag, ready-to-wear, shoes or jewelry, Christian Dior Couture's terms apply instead, and we haven't summarized them here.

Dior.com return window and condition

For beauty products bought on Dior.com, Dior will refund any unopened or gently used items within 30 days of purchase ¹. Send the item back in its original product packaging ¹.

Dior can deny a return that doesn't meet these requirements ¹, so keep the box and any outer packaging until you're sure you're keeping the product.

Items you can't return (or can only return sealed)

• Personalized or engraved items are final sale: no refund and no exchange ¹.
• La Collection Privée products, including the fragrances and Home & Lifestyle items, can be returned for a refund only if they're unopened and unused within 30 days of purchase ¹. Dior offers a complimentary "Try When You Buy" sample service, subject to availability, so you can try the scent without unsealing the bottle you bought ¹.
• Dior Gift Cards themselves are final: once a gift card has been issued to a recipient, it can't be returned or exchanged ².

Refund or exchange?

Dior.com orders are refund-only. Refunds go back to your original method of payment, and exchanges are allowed only for purchases made at a Parfums Christian Dior boutique ¹. If you want a different shade or size from an online order, return the item for a refund and place a new order.

Where you can return a Dior beauty purchase

Dior keeps its sales channels separate, so the return has to go back the way the product came in:

Products from a boutique or an authorized retailer can't be returned or exchanged through Dior.com ¹, and Dior.com or authorized-retailer purchases can't be returned or exchanged at a boutique ².

How to return a Dior.com order

1. Account holders: sign in, open your purchase history in My Account and complete the Create a Return process ¹.
2. Guest orders: use Dior's online Returns portal instead ¹.
3. Dior emails you a Return Label; attach it to your parcel ¹.
4. Ship the package using that Return Label, to the address printed on it ¹.

Dior.com doesn't refund shipping charges ¹. Allow 10–15 business days for processing; you'll get a confirmation email once Dior receives your package and processes the return ¹.

Returning to a Dior beauty boutique

Bring the product back to the Parfums Christian Dior boutique, where Dior will exchange or refund unopened items within 30 days of purchase ². Unlike Dior.com, boutiques can swap a product for another one ².

Refunds go back to the original method of payment ². If you paid cash, purchases of $300 or less may be refunded in cash, while a cash purchase over $300 is refunded by corporate check ².

Purchases paid with a Dior Gift Card

Items bought with a Dior Gift Card or E-Gift Card can only be returned or replaced at the original Parfums Christian Dior Beauty & Fragrance boutique where you bought them ¹; other boutique locations can't process those returns or exchanges ². Refunds go back to the original gift card, and replacements depend on what that location has in stock ¹.

Quick tips

• Test a fragrance with the Try When You Buy sample before breaking the seal on a La Collection Privée bottle ¹.
• Skip engraving if there's any chance you'll want to return the item ¹.
• Want a different item from a Dior.com order? Return it for a refund and reorder – online exchanges aren't offered ¹.
• Bought at a department store counter? Check that store's return policy, not Dior's ¹. More Dior guides live on the Dior store page, and you can compare other retailers in our returns hub.