Calvin Klein Return Policy: 30-⁠Day Window, $4.95 Fee & Store Returns

Calvin Klein's US return policy for calvinklein.us orders is short and specific: the clock starts at shipping, mail returns carry a small fee, and there are no exchanges. Here's what to know before you send something back, based on Calvin Klein's own help center. For more on the brand, see the Calvin Klein store page.

How long you have to return

Online returns must be received by Calvin Klein's warehouse within 30 days of the shipping confirmation date ¹. My Calvin Rewards members get 45 days ¹. Note that the deadline is counted from the shipping confirmation, not from delivery, and it's when the package arrives, not when you mail it ¹.

Condition rules

Items must be unworn, with the tags attached ¹. Put both the return slip and the unworn items in the package so the return can be matched and refunded ¹.

What a return costs

• By mail: a flat return shipping cost of $4.95 is deducted from your refund ¹. If your refund is less than $4.95, the fee is charged to your original form of payment once the return is processed ¹.
• In a store: apparel and accessories bought on calvinklein.us can be returned free of charge at any Calvin Klein Retail or Company Store, except the Soho location ¹.

How to return by mail

1. Use Start a Return on Calvin Klein's returns page and follow the prompts to get a pre-paid return label ¹.
2. Print your return slip. Orders don't ship with a paper invoice; the return slip works as your receipt and packing slip ¹.
3. Pack the return slip with the unworn items and send the package ¹.

Can't print the slip? Include your order number, first and last name, mailing address, phone number, email address, reason for return, purchase date and payment method in the box ¹.

Returning an online order to a store

Take the items and your return slip to a Calvin Klein Retail or Company Store; stores need the slip to process an online return ¹. One exception: online orders can't be returned to the Calvin Klein Soho location ¹.

Refunds and timing

Your refund goes back to the original form of payment, minus the $4.95 fee for mail returns ¹. Calvin Klein says a return takes 3-5 business days to process once the warehouse receives it, and your bank may then take up to 5 business days to post the refund ¹. The same page also asks you to allow 72 hours for the credit to appear on your statement ¹. You'll get an email when processing is complete ¹.

Exchanges and price adjustments

Calvin Klein doesn't process exchanges, online or in store ¹. To get a different size or color, return the item and place a new web order; the replacement may not still be available ¹. Calvin Klein also doesn't honor price adjustments on calvinklein.us purchases, so a later sale doesn't earn a partial refund ¹.

Holiday 2026 returns

Purchases made October 22 through December 24, 2026 can be returned through January 31, 2027 ¹. That makes early holiday gifts safe to buy without the usual 30-day pressure.

Contacting customer service

For online orders, call 866-513-0513; for store questions, call 866-214-6694 ¹. Phone and chat run Monday through Friday 9am-9pm ET and Saturday and Sunday 9am-5pm ET ¹.

Quick tips

• Count 30 days from the shipping confirmation email, and ship early so it arrives in time ¹.
• Near a Calvin Klein store other than Soho? Returning there skips the $4.95 fee ¹.
• Keep the tags on until you're sure you're keeping the item ¹.
• See how other fashion brands compare in our returns guides.