ASUS Warranty (US): Coverage, Free 1-⁠Year ADP & How to Get a Repair

This guide is for US owners of ASUS hardware: laptops, desktops, monitors, graphics cards and other components. ASUS's US warranty information is spread across its support site, extended-warranty terms and repair pages, so we've pulled the official rules together. Exact coverage length and terms vary by product, so check your own model's warranty card before you rely on a date. The only detailed limited-warranty policy ASUS USA publishes is for graphics cards, so the coverage and exclusions below come from that policy. More brands are in the warranties hub.

How long the ASUS warranty lasts

ASUS USA doesn't publish one warranty length for every product. Its extended-warranty terms tell you to refer to the ASUS warranty card in your product's packaging for the local standard warranty terms ¹, and its graphics card warranty policy warns that warranty periods may differ by region ⁵. ASUS's repair page offers a warranty status check that shows your service eligibility and warranty end date ⁴.

For graphics cards, the warranty period starts on the date of purchase, and your sales receipt showing that date is your proof ⁵. For other products, check the warranty card and ASUS's warranty status check ¹⁴.

What the warranty covers

ASUS's warranty policy page opens by saying a limited warranty is offered on ASUS-branded hardware products, but its detailed terms are written for graphics cards ⁵. Under them, ASUS guarantees a graphics card against defects in materials or workmanship under normal use, and during the warranty period it will repair or replace any defective component at its discretion ⁵. For laptops, monitors and other products, the warranty card in the box sets the terms ¹. In-warranty service is free of charge ⁴.

Sending a product in doesn't automatically mean a free repair: ASUS checks the validity of your warranty and the request when it receives the product ¹.

What the warranty doesn't cover

ASUS's graphics card warranty policy excludes the items below ⁵. Other products' warranty cards may list different exclusions ¹.

• Software applications or programs, and non-ASUS products or peripherals
• Products whose serial number has been altered, cancelled or removed
• Damage from accidents, natural disasters, misuse, abuse, neglect, improper maintenance or abnormal use
• Damage from an external electrical fault
• Damage caused by you or a non-authorized third party
• Damage from parts not made or sold by ASUS, third-party software or viruses
• Software or data loss during repair or replacement

ASUS is not responsible for personal data on a returned product, and you must remove it before sending the product in ¹.

Free 1-year Accidental Damage Protection (ADP)

ASUS offers one year of free Accidental Damage Protection on most laptops and portable display products ². ADP covers electrical surges, drops and liquid spills ².

• Registration: the product must be bought brand new and registered with ASUS within 60 days of purchase ². Commercial laptops and portable displays get ADP automatically, with no registration needed ².
• Not eligible: refurbished, open box, international and Best Buy products ².
• Not covered: cosmetic damage such as scratches and dents, theft or loss, incorrect installations or modifications, and acts of God, nature or war ².
• Limit: one ADP claim per coverage year, counted from the purchase date ².
• Shipping: you pay to ship the product to the ASUS repair center, and ASUS ships it back within the United States or Canada ².

Extending coverage with ASUS Premium Care

ASUS Premium Care (APC) is ASUS's warranty extension program. It can only be bought and activated in the country where you bought your brand-new ASUS product ¹. Timing rules ¹:

• A warranty extension package must be bought and activated within your product's warranty period (this excludes desktop and all-in-one units).
• Other services, like local ADP, battery service or on-site service, must be bought and activated within 180 days of your product's invoice date ¹. Buying in time isn't enough if activation comes later.
• For notebooks, desktop PCs and all-in-one PCs, total warranty is limited to a maximum of three years ¹.

ASUS's ADP page also mentions standard warranty extensions of up to 4 years ², so check the term listed for your model before you buy. Units bought from Best Buy and refurbished units don't qualify for APC ¹. If you buy APC as a standalone product, you have 14 days to return it as long as the scratch-off security seal hasn't been tampered with ¹.

Refurbished ASUS products

Refurbished ASUS products are warranted against defects in workmanship and materials for three (3) months from the date of purchase, not counting free bundled accessories ³. Refurbished devices don't qualify for ADP ³. Parts repaired or replaced by ASUS are covered for the remaining warranty period or no less than three (3) months ³.

How to get an ASUS warranty repair

1. Run a diagnostic. ASUS asks in-warranty customers to complete a hardware diagnostic in the MyASUS app or contact support to troubleshoot ⁴.
2. Gather your details. Have your model name, serial number, dated sales receipt and warranty card ready; proof of purchase is required before service ¹.
3. Get an RMA number. Don't send anything to ASUS without one ¹. After your RMA is confirmed, allow 24-48 hours for processing and a confirmation email ⁴.
4. Back up and wipe your data. ASUS isn't responsible for data loss and asks you to remove personal information before shipping ¹.
5. Ship it. Unless your coverage says otherwise, you pay one-way shipping to the ASUS repair facility and ASUS pays to return it within the United States ¹. In-warranty, non-enterprise customers can buy a discounted ASUS shipping label ⁴.
6. Track it. Check repair status with your RMA or serial number ⁴.

If ASUS shows your product as out of warranty but you think it isn't, upload your proof of purchase with the repair request ⁴.

Repairs after the warranty ends

ASUS still repairs products past their warranty end date. You first pay a non-refundable diagnostic fee based on your product type; it includes two-way shipping but not the cost of the repair itself ⁴. ASUS then emails a repair quote before work begins ⁴. Paid repairs come with a 90-day warranty on genuine ASUS parts ⁴.

Quick tips

• Register a new ASUS laptop right away so you don't miss the 60-day ADP window ².
• Keep the warranty card and dated receipt together; you'll need both for service ¹.
• Ship in the original packaging if you can; ASUS may charge for packaging if a refurbished unit arrives in something else ³.