ASOS Return Policy (US): 28 Days, Free Returns & the $4.95 Fee

This guide covers returns for orders placed on the ASOS US site and sent back from the US. What you pay depends on whether you checked out with an ASOS account or as a guest, and on how often you return things. Everything below comes from ASOS's US Customer Care pages.

How long you have to return an ASOS order

You have 28 days from the day your order was delivered, or made available for collection at your chosen store or collection point, to return it for a refund ¹. If an order arrived in more than one package, the 28 days start when the final package is delivered or ready for collection; this doesn't apply to items shipped by ASOS Brand Partners ¹.

After that, ASOS doesn't accept returns of unwanted items. A late return may be sent back to you, and you may be asked to pay the delivery cost ¹.

What ASOS returns cost

• ASOS account holders: returns are free on qualifying orders ².
• Guest checkout: a $4.95 returns fee applies to all returns and is deducted from your refund automatically ¹.
• Your own carrier: if you send a return some other way than the method ASOS provides, you pay for it ².
• Delivery and handling charges on the original order are not refunded ¹.

What you can't return

Items marked Final Sale are heavily discounted and not eligible for returns, exchanges or refunds, other than in exceptional circumstances ¹.

For hygiene reasons, ASOS won't refund ¹:

• Face and body products that are opened, used or have a broken protective seal
• Underwear or swimwear if the hygiene seal isn't intact or any labels are broken
• Pierced jewelry if the seal has been tampered with or broken
• Face coverings if the seal has been tampered with or broken

Everything else must come back unworn and unused, in the same condition you received it, with all tags and labels attached and in its original packaging; shoes go back in the original shoe box ¹. ASOS inspects every return, and items with removed tags or signs of wear may not be accepted ².

How to return an ASOS order from the US

1. Go to My Account, open My Orders and select Create Return on the order ².
2. Choose the items and the reasons for returning them ².
3. Pick a drop-off point. ASOS emails you a QR code or a return label, which you'll also find under My Returns ².
4. For a QR code return, show the code at the UPS location when you drop off the package ². For a label, print it and attach it to the front of the package ².

Guests create returns through the ASOS returns platform instead, and each guest order has to be registered and returned separately ². Keep your proof of postage: the package is your responsibility until it reaches ASOS ¹. Changed your mind? You don't need to cancel the return; just don't send the items ².

How and when you get your refund

ASOS refunds you to the original payment method ¹. Card refunds go back to the original card only; ASOS can't refund to a different card ³. If you paid entirely with an E-Gift Card, the refund is credited to your ASOS account ³.

Timing has two parts. Returns take up to 14 calendar days to reach the warehouse and be processed, and the refund may then take up to 10 business days to show in your account, depending on your bank or payment provider ². If you used a promo code, the discount is reflected in the refund amount ³.

The ASOS Fair Use Policy

ASOS looks at your return rate (the value of items you return compared with what you spend) and your number of orders over the past 12 months ⁴. You can check your return rate anytime in My Account ⁴. If you don't have ASOS Premier, returns stay free unless:

ASOS Premier members with a return rate above 70% and 3 or more orders can't buy or renew Premier ⁴. Guest orders aren't tracked this way because the $4.95 guest fee already applies to every return ⁴.

Exchanges and ASOS Brand Partner items

ASOS doesn't offer exchanges. To get a different size or color, return the item and place a new order ¹.

Items sold and shipped by an ASOS Brand Partner must go back to that brand, and the return policy is at the brand's discretion ¹. If a Brand Partner item was shipped by ASOS, use the normal ASOS returns process ¹.

Faulty or wrong items

Returns stay free for faulty products or items ASOS sent that you didn't order ⁴. Select the matching reason ("Faulty/Broken" or "Incorrect Item Received") when you create the return ⁴. Delivery charges are refunded if the item was faulty ³.

Quick tips

• Check out with an ASOS account rather than as a guest to avoid the $4.95 guest returns fee ¹².
• Split order? For items ASOS shipped, the 28 days start with the last package ¹. Items shipped by a Brand Partner follow that brand's policy, so check its deadline instead of waiting ¹.
• Try things on, but leave tags attached until you're sure ¹.
• Keep your proof of postage until the refund arrives ¹.
• See the ASOS store page or compare return policies at other stores.