Anker Warranty: 18 to 36 Months, Lifetime Cables & How to Claim

This guide is for US owners of Anker charging gear: power banks, wall chargers, wireless chargers, charging stations, cables, hubs and accessories. Anker publishes its warranty terms on the same US page as its return policy, and the length depends on the exact product line ¹. Power stations and Anker's other brands (soundcore, eufy, Nebula, AnkerWork, AnkerMake) have their own policies and are not covered here ¹. More brands are in the warranties hub.

How long the Anker warranty lasts

Anker says warranty periods vary by product model and may vary by country or region ¹. The US chart lists these standard periods:

Cable coverage is split by line: many PowerLine II, PowerLine III and nylon cables are lifetime, while some older or specific models are 18 or 24 months ¹. If your product isn't in the chart, Anker says to check its product page on the official website or the AnkerDirect store on Amazon ¹. Refurbished ("pre-owned") products sold by Anker come with their own warranty ¹.

Who the warranty covers

The limited warranty is given to the original purchaser and covers defects in materials and workmanship under normal use ¹. Coverage starts from the date of purchase ¹.

Two limits matter for most buyers:

• Country of purchase. The warranty applies only in the country where you bought the product, and it becomes void if the item is taken outside that country or shipped internationally from an authorized online order ¹.
• Official channels only. The policy applies to products bought through official Anker channels; products from unauthorized sellers are not covered ¹.

What the Anker warranty doesn't cover

Anker lists these as not covered ¹:

• Normal aging or wear, including battery capacity reduction and color changes over time
• Products without valid proof of purchase
• Lost or stolen items
• Free products or promotional giveaways
• Repairs or modifications performed by third parties
• Damage from misuse, including drops, extreme temperatures, liquid damage or improper operation
• Products purchased from unauthorized resellers

Damage caused by unauthorized repair, disassembly, modification or non-approved parts is also excluded ¹.

How to file an Anker warranty claim

1. Contact Anker. Start a claim from the policy page or by email at [email protected]; Anker says it responds within 24 business hours ¹. Phone support for Anker Charging is 1-800-988-7973, Monday to Friday, 7:00 AM to 5:00 PM Pacific ¹.
2. Show proof of purchase. You must provide sufficient proof of purchase ¹.
3. Document the defect. Anker requires the serial number of the defective item and/or clear photos or video showing the defect, and it must document any troubleshooting steps you took ¹.
4. Send it back if asked. Some items have to be returned for quality inspection ¹. If Anker asks for the defective item and you don't send it, or send the wrong one, the replacement's warranty is void ¹.

Don't let a claim sit: defect claims must be submitted within 90 days of opening a warranty claim ¹.

What counts as proof of purchase

Anker accepts any of these ¹:

• The order number and original shipping address for anker.com orders
• A sales invoice that includes the seller's name and the Anker product
• A dated sales receipt from an authorized Anker reseller showing the product description and purchase price

What you get when a claim is approved

Anker works down this list ¹:

1. A factory-refurbished product of equal value, when available
2. A new item, if no refurbished model is available
3. A partial refund based on the device's usage period, if replacement isn't possible or you'd rather not take one

The replacement may look different or have different features from your original, and Anker picks the closest product at its discretion ¹. Its warranty lasts for whichever is longer: the time left on your original warranty or three months from the replacement date ¹.

Paid extended warranty

Some products can be covered by a paid extended warranty that stretches coverage for up to three years, bought separately on the product page ¹. It covers mechanical and internal component issues, electrical malfunctions and accidental damage such as drops and spills ¹. The standard warranty already covers defects in materials and workmanship under normal use ¹, so a product that fails on its own within the standard period is a regular warranty claim. What the paid plan clearly adds is the longer period and accidental damage.

Warranty or return?

If the product is undamaged and you bought it on anker.com recently, the 30-day money back guarantee may be simpler: undamaged products can be returned for a full refund for any reason within 30 days of purchase ¹. For Amazon, Kickstarter or other retailer purchases, returns follow that seller's return policy ¹, while defect claims still go through Anker's warranty if the seller is authorized ¹.

Quick tips

• Register for an Anker account with your order email so you can find your order number later ¹.
• Photograph the defect and note the serial number before you contact support ¹.
• Keep the defective item until Anker tells you whether it needs to come back ¹.